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LW99
February 17, 2023
Question

Is there an option to buy higher level support for QBO?

  • February 17, 2023
  • 1 reply
  • 0 views

Is there an option to buy higher-level support for QBO? 

 

I have been using QB Desktop for 25+ years. I am an experienced business person. I have recently migrated to QBO. I have had to contact QBO Support on a few occasions over the past two weeks since migrating. I have found that requesting a call has been super easy - and I have received calls in just a few minutes. But, the quality of the support has been poor. The folks on the line are Tier 1 level. All have been very nice humans, but on multiple occasions it has taken 30+ minutes for them to understand what I am asking, then the need to "consult" with someone to get me an answer. And on a few occasions, the answer has been that is a known issue, or QBO doesn't offer that feature, or the new invoicing feature is not fully developed so you need to switch to the Old Layout, etc. 

Having run an IT support business for 30 years, I do understand the place for Tier 1 support folks. But my skills are above their Tier 1 level, and they don't communicate well. If I need to call support, I would like to be able to talk to immediately reach a Tier 2 (or higher) support person. I would be willing to pay for such a service.

 

Is there an option to buy higher level support for QBO - either a subscription or a per-incident?

1 reply

C
ChristieAnn 11
February 17, 2023

Welcome back to QuickBooks Community, LW99. This is not the type of experience or service we want you to have when you contact our Customer Support. Also, I can see all features should work seamlessly in QuickBooks Online so you run your business smoothly. With this, I'll ensure to improve your experience and direct you to the appropriate support team to assist you further with your issues.

 

Please keep in mind that when reaching out for assistance, you will have to contact our QBO support again. Then, you'll speak first with one of our support agents, and then you can request a supervisor from them.

 

Furthermore, you may click this article to view steps on how you can upgrade your subscription so you can manage and use more accounting features that fit your business needs: Upgrade or downgrade your QuickBooks Online subscription.

 

Then, if you're still unable to reach our Tier 2 and receive the information you need, please know that I'm always available to assist you with any QuickBooks issues you may be experiencing. With this, may I ask for more information about your concern? This way, I can provide accurate details and resolve the issue as soon as possible.

 

Lastly, I'm adding this article to see various features you can use and how to utilize them while working on your business using QBO: Help guide for QuickBooks Online. It contains topics about accounting, banking, and payments to name a few.

 

Don't hesitate to click the Reply button below and add extra details about your matter, LW99. I'm always here to help. Have a good one!

D
Dougc83
May 10, 2024

I am wondering with Quickbooks desktop pro if there is a nest level to talk to? I have had people who helped me find reports on c drive that I previously made but that I need to print. I cannot remember the exact steps of going public users or users then public or if I need to go into Intuit then find reports. About 2 months ago someone helped but now I can not reach anyone that seems to know. I need 2023 940 and w'3 or 2023

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Just_me
May 10, 2024

You can pay any amount of money.  Support will all be the same.  

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