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pallefly
May 20, 2025
Question

Is there something wrong with Receive Payment?Getting a error when trying to match checks to payments.

  • May 20, 2025
  • 1 reply
  • 0 views

The current process of refunding a customer for a payment that they sent directly to our bank account is: 1. Refund them from our bank account 2. Record the Check as A/R in QB 3. Receive Payment linking the Check to the Original Payment(s) There is a error that started showing up yesterday Variable 'input_0' has an invalid value: Invalid input for Enum 'Transactions_Definitions_TransactionTypeEnumInput'. No value found for name 'CHECK' This prevents us from saving the payment and closing out the payment and check against each other. Any work around?

1 reply

M
MoiraskyeT
May 20, 2025

I'll provide you with an alternative way to refund your customer without encountering an error, @pallefly.

 

Please know that if the invoice has already been paid, you'll have to create a credit memo and a check affecting the accounts receivable. Then, link them through the Receive payment option.

 

Here's how:

 

  1. In the left side of your screen, click on Receive payment.
  2. Input the name of your customer.
  3. Then, it will automatically fill in your Credit memo and Check.
  4. Once done, hit Save and close.

 

Additionally, you may refer to the article Sales and Customers for further guidance. This resource offers links on managing company revenue and addressing customer-related issues.

 

If you need any help with processing a refund for your customer, please don't hesitate to reach out. I would be more than happy to assist you.

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