Issued a Credit Memo to a customer they used it when they paid this last round of bills how do I apply that credit

Applying a credit memo to reduce a customer’s current balance in QuickBooks Online (QBO) is an efficient way to manage customer credits and ensure precise financial records. Below is a step-by-step guide on how to accomplish this.

In QBO, if the auto-apply credit feature is enabled, QuickBooks will automatically apply the credit for you. If this feature is disabled, here's how to manually apply a credit memo to an invoice:

1. Go to the + New menu, then Receive payment.
2. From the Customer drop down, choose a customer. Leave the Payment method, Reference no, Deposit to, and Amount received fields blank.
3. In the Outstanding Transactions section, select the open invoice you want to apply the credit memo to.

4. In the Credits section, tick the credit memo you want to apply.

5. Make sure the total is correct after applying the credit memo.
6. When you're done, hit Save and close.

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