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Espij05
September 20, 2024
Question

Issues with mobile app on Iphone

  • September 20, 2024
  • 1 reply
  • 0 views

I get the following error message when trying to create a new invoice :

“Call succeed but payload is empty”

I have an IPhone pro max 13

1 reply

C
CamelleT
September 20, 2024

Thanks for providing the error message you encountered upon creating a new invoice in your iPhone, Espij05. I'll help you overcome this so you can continue your workflow.

 

After reviewing our records, I found other users are experiencing the same issue with their mobile application. To resolve this, we can refresh your app's data to remove errors that could be causing the problem. Here's how:

 

  1. Go to Settings and pick General.
  2. Click iPhone Storage, then tap the QuickBooks Online(QBO) app.
  3. Hit Offload App to free up the storage without deleting its documents and data.

 

If the issue persists, I recommend uninstalling and reinstalling the mobile app.

 

For iOS, you may install the app again using this link: ‎QuickBooks Accounting on the App Store.

 

In the meantime, a workaround is making invoices on a web browser.

 

The measures mentioned above should help you resume your work without further interruptions. If you have additional questions about managing invoices in QBO, don't hesitate to post a reply in the comment section. I'm always ready to back you up, Espij05

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Espij05Author
September 21, 2024

Hi,

I have tried all the steps you suggested, but still having the same issue.

The mobile app it’s very important for our business since we are field base business.  The web browser is not user friendly on the iPhone.

The mobile has been working great until a few days ago, something happened on your end that’s causing this error.

We would have to find another app and cancel QuickBooks if this issue is not resolve in a timely manner

C
Carneil_C
September 21, 2024

This isn't what I want you to experience when creating invoices in our QuickBooks Online (QBO) mobile app, @Espij05.

 

Let me route you to the support available to help you further investigate this issue.

 

I appreciate you trying the steps provided by my colleague above. Since the issue persists, I recommend contacting our Customer Support Team so they can look into your account safely and find a possible resolution to fix this problem.

 

I'll guide you on how to reach out to them:

 

  1. From the Search tab, click Contact Us.
  2. Enter your question and select Continue.
  3. Review and choose from the following: Have us call you and Chat with us.

 

You can refer to this guide to personalize your invoice to have professional-looking sales forms in the future: Customize invoices on the QuickBooks Online mobile app.

 

You can always reply below if you have other queries about sales transactions, such as invoices. It's my priority to ensure that your concerns are fixed. Keep safe always.

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