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cscrogg615
January 17, 2025
Question

Issues with searching AND black bars

  • January 17, 2025
  • 1 reply
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I don't use QB online because I have enough issues with Quickbooks without putting all of my info on a cloud. I am using Enterprise 24.0 and I am never able to use my search bar because it is always updating but when you see the last update was done 2 weeks ago. Also, once a week I have to shut the whole program down bc black bars pop up on all the fields that I can fill in, checks, purchase orders, receipts, every page I navigate to. I have been dealing with this for years and no one can seem to help me make this stop. QB customer service is never helpful and it is very time consuming just talking to them. Can anyone here help? 

    1 reply

    FishingForAnswers
    FishingForAnswers
    January 17, 2025

    @cscrogg615  I've ran into that behaviour fairly often.

     

    Each time, it came down to either some degree of data/program corruption, or a build-up of data.

     

    You said that you have to shut the program down once a week; at the risk of asking a silly question, are you saying that you normally keep your program running for a week at a time? Because that is a possible suspect.

     

    Unless you reach out to an actual IT company, or a tech-savvy user shows up, I don't expect you'll get much in the way of specific help here; at most, the staff here will probably tell you to use the File Doctor and Verify/Rebuild tools, or to call their customer service.

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      cscrogg615Author
      January 17, 2025

      Yes, we leave QB up all the time. I have to remote into it from home sometimes and it is easier if the program is already ready to go. lol. But if it will help by shutting it down every day, I think I will start. 

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