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A
adeniying
July 8, 2024
Question

Items attached to a large number of transactions cant be processed

  • July 8, 2024
  • 2 replies
  • 0 views

How can i resolve Error in quickbook online posting of transaction

    2 replies

    M
    Mark_AG
    July 8, 2024

    Hi there, @adeniying.

     

    Welcome to the community page. I'm here to provide you with information about why you're seeing an error while processing a transaction in QuickBooks Online (QBO).

     

    Currently, there's an investigation happening into this error, and our engineers are now working on it. I also recommend contacting our QBO live support so they can add you to the affected list of users. This way, you'll also receive updates about the investigation.

     

    Here's how:

     

    1. Head to this link: Contact Us.
    2. Select QuickBooks Online product and click Continue.
    3. Select Contact Us and choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

     

    Additionally, you can also consider checking out our free invoice templates in QuickBooks Online. You can use this to personalize your invoice templates to your customers.

     

    You're always welcome to reply here in this thread if you have additional concerns about invoices in QuickBooks Online. I'd be glad to assist you.

     

    M
    mp9147
    May 21, 2025

    I have never seen this error message before today. My client is a Diamond wholesaler. He invoices thousands customers over a couple months. He sometimes needs to adjust the invoices before sending them to his customers.

     

    What is happening. He receives this error message:

    [ Product name would go here] can’t be processed since it’s attached to a large number of transactions. You can try duplicating it with a different name or remove it before saving. 

     

    We can make a new invoice, with the new named item, with all the correct QTY & Amount. 

    Question & issue is: 

    What does he do with the existing invoices?  When trying to Delete/Void/ or change anything on the existing invoice he receives the same error message above. [Now mind you he has hundreds and hundreds of invoices he always adjust before sending.] We cannot get rid of all these invoices. If my client does the work around QuickBooks is suggesting, they are not telling us how to remove all the existing invoices now his customer are showing 2 open invoices. What is the Solution for this? I see this has been an issue for almost a year, with no help to solve removal of existing invoices, only ever reply how to get in touch with Customer Support, they do not have an answer either other then it is working the way it should!!! They say the INVs & ATTN 13023 only tells them how to create a new product item & create a new invoice, not how to remove the old one.

      S
      ShyMae
      May 21, 2025

      I appreciate you sharing a detailed explanation and following the workaround, mp9147. Given that the error message prevents any adjustments or deletions to those existing invoices, it would be best to contact our live support team.

       

      I know you've already contacted them, but they have the necessary tools to investigate the issue more thoroughly and securely. Our experts can also arrange a screen-sharing session, which we cannot do here in the Community space.

       

      Here's how to reach them:

       

      1. Hover over the Help icon, then choose the Search tab.
      2. Type in Contact Us in the search bar.
      3. Click Contact Us, and choose the Callback option.



      For successful communication, check our support hours by visiting this link: Get help with QuickBooks products and services.

       

      Once everything is resolved, you can record any payments received from your customer. This process ensures that the open invoices are marked as paid.

       

      Reaching out to our live support team will ensure that everything is thoroughly reviewed, allowing you to delete the old invoices and avoid duplicates.

      C
      CF_Quan
      July 11, 2024

      We are experiencing the same issue since July 5th, 2024. The support suggested two workaround methods, unfortunately, both of them cannot work for us. Do you have a timeline on when this is going to be fixed?

        S
        ShangY
        July 11, 2024

        Hello, @CF_Quan. I'll provide some information about the status of the investigation. 

        The case is still ongoing at the moment. The next status update is scheduled for July 12, 2024. If you'd like to included in the list of affected users and receive updates on the resolution, I'd suggest contacting our Customer Care Support team. Here's how:

         

        1. Log in to your QuickBooks Online (QBO) account.
        2. Click the Help (?) icon and select Contact Us.
        3. Type in your concern
        4. Choose a way to connect with us:

         

        • Start a chat with an expert.
        • Get a callback from the next available support.

         

        To help you manage your reports efficiently inside QBO, check out this guide: Run reports in QuickBooks Online.

         

        Please let us know if you have other QBO related concerns. Our team is always here to help. Have a good one.

        C
        CF_Quan
        July 12, 2024

        Hello ShangY,

         

        Thanks for the reply, and I'm in the list of affected users.

        Today is the 12th and I haven't received any updates.

         

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