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L
LMKetchum
October 31, 2024
Question

Landing Costs Deteleted

  • October 31, 2024
  • 1 reply
  • 0 views

when we upgraded to Enterprise 2024, all our items that we assigned landing costs have been deleted, only when I enter bills and assign landing cost in this year do they show.  Has anyone else have this issue, we have gone thru the hoops with support trying to figure this out and no help

1 reply

R
rvrfrf
October 31, 2024

Thanks for reaching out to the Community, LMKetchum.

 

After setting up landed cost, you can calculate it for any bill you add inventory and shipping items to. If you're trying to calculate landed cost for an inventory and assembly item bill, there's a couple reasons you may not be able to:
 

  • The bill is missing inventory and assembly items.
  • Your inventory and assembly item bill is open or another user is working in it.

 

In the event you're trying to calculate landed cost for shopping and handling bills, there's a few reasons you might not be able to do so:
 

  • Another user's working on the shipping and handling bill.
  • The bill was created before your landed cost account was set up.
  • Landed cost is allocated to another inventory and assembly item bill.
  • The shipping and handling items need to be mapped to your landed cost account.

 

You can learn more about working with landed cost in our Landed cost FAQs article.

 

In regard to deleted items, if you have a backup of your company file from before the item records were deleted, you'll be able to restore it if you choose to.

 

Here's how:
 

  1. In your top menu bar, go to File, then Open or Restore Company.
  2. Click Restore a backup copy.
  3. Hit Next.
  4. Press Local Backup, then Next.
  5. Browse the computer for your backup file. It should have our company name, and end with a .QBB file extension.
  6. Choose a folder where your restored company file will be saved.
  7. Select Open, then Save,

 

If you run into problems trying to restore a backup file, you can refer to the troubleshooting steps in our Fix backup company file issues article.

 

Please feel welcome to send a reply if there's any additional questions. Have an awesome Thursday!

L
LMKetchumAuthor
November 7, 2024

After setting up landed cost, you can calculate it for any bill you add inventory and shipping items to. If you're trying to calculate landed cost for an inventory and assembly item bill, there's a couple reasons you may not be able to:
 

  • The bill is missing inventory and assembly items.
  • Your inventory and assembly item bill is open or another user is working in it.

This is not the issue, the bills are there and attached to the bill for the item, I double checked all of them, and no other user is in the system, its only on one computer

 

In the event you're trying to calculate landed cost for shopping and handling bills, there's a few reasons you might not be able to do so:
 

  • Another user's working on the shipping and handling bill.
  • The bill was created before your landed cost account was set up.
  • Landed cost is allocated to another inventory and assembly item bill.
  • The shipping and handling items need to be mapped to your landed cost account.

Again this is not the issue, no one else is on the computer, the bills that are assigned to landing costs are there, not allocated to anything else, everything is as it was, the issues is looking at the bill for the items (ie tires) keeping in mind we have been using this for years now, the landing costs is assigned.  When looking at the item there IS NO LANDING COST.  Somehow the link from the bill to the items are broke.

 

There are no items missing just the link to add landing cost, as far as restoring a backup, that is not an option we do too much work to restore.  

 

F
FateCandylaneT
November 7, 2024

Unusual behaviors to your company data after upgrading to the latest version may have corrupted your file, LMKetchum. Let me provide further insight about it.

 

With the information shared by my colleague above, it's best to restore your previously downloaded data before any item records are deleted to start everything efficiently. Before doing so, please ensure your QuickBooks Desktop is on its latest release to make sure you'll always have its recent features and fixes to your account.

 

Whenever you're ready, refer to the steps above to help restore the backup copy of your company data.

 

However, if restoring the file isn't feasible, I suggest running the Verify Rebuild Data tool to help resolve common issues in the program. Let me show you how:

 

  1. Go to the File menu and click Rebuild Data from Utilities.
  2. On the QuickBooks Information window, select OK. Follow the on-screen steps to save a backup.
  3. Let the tool repair your QuickBooks file.
  4. Once the tool finishes, click OK.
  5. Then, from the File menu, click Utilities and select Verify Data.
  6. Let the tool check your file for data issues.

 

 

For further assistance in resolving data issues, refer to this guide: Fix data damage on your QuickBooks Desktop company file.

 

Moreover, you can run specific reports to help review and track your entries and overall business finances.

 

Remember, I'm here to assist you if anything comes up when managing items and expenses in your account. Feel free to leave them in the comments below. Keep safe.

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