Skip to main content
R
rahulsharma
May 13, 2024
Question

Latest Updates of QuickBooks Online has messed up my invoicing process

  • May 13, 2024
  • 1 reply
  • 0 views

Hi Team,

 

I bill my customers for certain products and services wherein there will be sub-service line details provided in the Invoices. However, the details for the sub-service lines are not filled in the Product/Service. The QuickBooks after the latest update is messing up the invoices by automatically picking up the product/service details from the master for the sub-service lines (wherein that should not be the case). How do I fix this, pls guide...

    1 reply

    K
    KayePe
    May 13, 2024

    I appreciate you for visiting us here in the Community space. I'll give you information regarding the product description not showing up in the product/service.


    Before anything else, know that we recognize the urgency of this matter and want to help you get through this as soon as possible. Upon checking here on our system, there's an ongoing investigation product description does not show to the right of the Product/Service name. Our engineers are aware of it and are now working on a fix. I recommend contacting our support team so they can add you to the list of affected users and receive updates once it's fixed. You can follow these steps to contact our customer care team:
     

    1. Sign in to your QuickBooks Online company.
    2. Click Help (?).
    3. Select either tab to get started:
    • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
    • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a call back from the next available expert.

     

     

    You may also personalize your sales forms in QBO to fit the feature in your business standard.


    For any concerns and questions regarding managing invoices in QBO, feel free to leave a comment. We're just one click away. Keep safe.

    Terms & ConditionsAccessibility statement