Question

LAWSUIT FOR QB ERRORS MADE DURING SHOPIFY TRANSFER?

Forum|Forum|2 years ago
March 12, 2024
2 replies
0 views

IS THERE ANYONE OUT THERE THAT IS STARTING A LAWSUIT AGAINST INTUIT QB OVER THE NIGHTMARE THAT THEY CREATED DURING THE SHOPIFY POINT OF SALE SWITCH OVER...

THIS HAS COST OUR SMALL BUSINESS THOUSAND OF DOLLARS AND QB IS STILL MESSING OUR BOOKS UP.

WE FINALLY SWITCHED TO QUICKBOOKS ONLINE AND ARE NOT USING ANY POINT OF SALE SYSTEM, BUT WE FOUND THAT QUICKBOOKS ONLINE MAKES IS LOOK LIKE WE MADE MORE SALES THAN WHAT WE DID SINCE THE SWITCH FROM QB POS TO SHOPIFY WHICH IS GOING TO MESS UP OUR TAXES FOR THE YEAR. NOT ONLY THAT IT PUT INVENTORY, CUSTOMERS, AND VENDORS IN TWICE (SOMETIMES THREE TIMES). QUICKBOOKS ONLINE IS A NIGHTMARE WE CANNOT CHANGE THOSE "INFLATED" (QUICKBOOKS DATA TRANSFER ERRORS) TO MAKE IT RIGHT FOR OUR TAXES. THE SAME CHECK BOOK ENTRIES SHOW UP MULTIPLE TIMES.

OUR BUSINESS BELIEVES THAT INTUIT QUICKBOOKS SHOULD BE LIABLE. SHOPIFY WAS THE THE POS SYSTEM THAT THEY SAID THEIR CUSTOMERS SHOULD USE. WE HAVE BEEN ON THE PHONE WITH THEM FOR HOURS AND HOURS AND THEY STILL HAVE NOT BEEN ABLE TO FIX THESE ISSUES (THAT THEY CAUSED AND ARE GOING TO HURT OUR BUSINESS BADLY).

WHAT CAN QUICKBOOKS DO TO MAKE THIS RIGHT?

J

jeanbiverly_

Hi, @TRICITYGH.

We recognize that you're experiencing challenges with QuickBooks and the transfer from Shopify Point of Sale. We understand that this situation has caused financial distress and impacted your business operations.

We know that it can be frustrating to see that the issues are still present after all your efforts to resolve them. However, please know we're here to support and guide you through this situation.

We highly recommend that you reach out to our support team for assistance since they have the right tools and expertise to help you. Rest assured that we'll do everything we can to get your business back on track.

Here's how to contact them:

Sign in to your QuickBooks Online company.
Choose Help (?) at the top right.
Select or type Contact Us.
Enter your concern, then click Let's talk.
Choose a way to connect with us.

The support team is available every Monday to Friday, from 6 AM to 6 PM PT.

If you have any other QuickBooks-related concerns, feel free to leave a reply. We're here to help in any way we can.

T

TRICITYGHAuthor

We have done all of that over and over. We have been on the phone with Intuit for hours and they have not been able to solve this problem.

S

sthomas24

My business is in the same exact situation right now. We are a 2 million company and have been in business since 2006 or convinced that adding Shopify would seamlessly integrate with quickbooks. Now our more than 2,000 customers are duplicated along with all of the products, the inventory will not sink and we have no way to receive items. I have been on the phone for hours with both into it support and Shopify support and both are just blaming the other and no one knows what is happening. On top of this we started actually using Shopify POS over a week ago and have thousands of dollars in pending deposits even though our bank account is verified. No one will answer my messages or give me any answers yet they are charging me the fees for the credit card processing. I am absolutely at my wits end on this because it has completely destroyed our entire QuickBooks file