Question

Live Bookkeeping - tech support help!

Forum|Forum|3 years ago
February 6, 2023
2 replies
0 views

I cancelled live bookkeeping 3 months ago because the live bookkeeper appeared to be under influence on our 1st call - slurring words and speaking nonsense.

Since I cancelled the service, I started receiving auto generated emails from live bookkeeping in a high volume. So far I received more than 100 emails with random subject matters. It appears to be a technical glitch. I posted dozens of tickets asking to please have technical support reach out to me or fix the issue. I posted maybe 20 tickets in the last three months. No one has ever called me or emailed back and the issue is not resolved. Live bookkeeping doesn't have a tech support and the general QuickBooks support is not able to connect with them either. It's a black box! I don't want to block the QuickBooks email because I am receiving other valid notifications from Quickbooks online. I wasted so much of my time, time that I need to run my business! I desperately need to connect with a product manager at live bookkeeping. Who is in charge at Live Bookkeeping? Please help!

QuickBooks Online

Bryan_M

Hi there, @Alex1215.

Please be assured that we are aware of your weariness from receiving so many emails on various subjects. Well, allow me to help you right now.

You can report these unusual emails through our Security page. Go to this link: https://security.intuit.com/contact-us.

Another way around is to click the Unsubscribe button at the bottom of your emails, to stop receiving them.

If you have additional questions about QuickBooks Live Bookkeeping, don't hesitate to route back yourself here. We'll be happy to help. Take care and enjoy your day!

A

Alex1215Author

I don't think you understood the issue. I am not receiving promotional emails to which I can unsubscribe. I am receiving emails from Live Bookkeeping with the subject matters:" Your bookkeeper might be blocked" or "Your bookkeeper is waiting for your response". These emails are generated by Live Bookkeeping months after I cancelled this terrible service. Why do you recommend that I reach out to them for pricing? Pricing of subscription which I cancelled after the live bookkeeper appeared drunk on the first call? There is no "unsubscribe" option in the emails I am receiving. I received hundreds of these emails over the past few months. There appears to be some sort of technically glitch that triggers for these emails to be generated and sent to me. I already reached out to the customer support at intuit more than dozen times and they opened more than dozen of escalation tickets with Live Bookkeeping. I did not receive a single phone call or an email in response to the escalation. All cases are still pending. How do I make this stop? Who is in charge of the product at Live Bookkeeping and why does this department not respond or have a technical support line of any kind?

JenoP

Hi there, Alex1215.

It's very sad to hear what you've gone through with these emails.

I've already out to our Live Bookkeeping team and forwarded to this thread to them.

At the moment, someone is already reviewing all the cases in your account with regards to the emails that you're still receiving. Having said that, please keep your lines open so they can reach out to you and get this sorted out.

The Community is always here if you need anything else.

A

Alex1215Author

Still receiving these glitched emails. Still not a single email or phone call or a letter of any kind from any Live Bookkeeping Live rep or any type of Quickbooks Customer Support or anyone on a management team as was promised in this chain. Still looking for a live person responsible for technical issues with Live Bookkeeping. Never received a single response to a dozen of tickets posted and not a single follow-up from any reps in this thread. If this was my business, I would be out of business with how Live Bookkeeping treats customers.

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