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Burkemperlawn1
October 29, 2022
Question

Locked out of QB Pro 2020 Desktop Again

  • October 29, 2022
  • 2 replies
  • 0 views

Good morning all,

     I am not new to this Community but can't seem to get to my actual ID of Burkemperlawn hence the addition of "1". I am locked out of my QB Pro 2020 Desktop edition once again. Previous time was due to Update issues that led to an uninstall and reinstall (fun). This time after putting in my admin password it's due to "you haven't logged into your Intuit account in 25 days. Log in now" (it's been more than 25 days I can guarantee since I've been forced to log in to continue using my desktop QB) and "you need to update your software to log in" with no way to accomplish updating the software. I obviously can't access my QB Homepage to do updates. I have followed the prompts to update in the past, since the previous snafu with updates, and hit an error multiple times after clicking all the right prompts. I have been using QB desktop versions since 2006 or earlier and I am annoyed with the update issues that have cropped up in the last year.  How can I do the updates I "need" to access my program? I am more comfortable doing an uninstall and reinstall after the last go round and I have a up-to-date USB back up to restore from if needed. Thank you.

2 replies

R
Rea_M
October 29, 2022

Hello there, @Burkemperlawn1.

 

Let's get updates from our download website so you can access the QuickBooks Desktop (QBDT) program and get back to business in no time.

 

You can do updates from outside the QBDT program. Since you're unable to access the system, you can go directly to our download site to complete this process. Here's how:

 

  1. Go to the Downloads & Updates page and select the standard setup. 
  2. From Select Country, select your country.
  3. From Select Product, select your product.
  4. From Select Version, select your version (year).
  5. Select Search.
  6. Click Get the latest updates.
  7. When the download finishes, open the file to install the update. After the installation, restart your computer.

 

You can read this article for the complete guide to keeping your QuickBooks updated: Update QuickBooks Desktop to the latest release.

 

Once everything is all set, you may also want to check out one of our Help pages as your reference to guide you in managing your business's growth and transactions in QBDT: QuickBooks Learn and Support. It includes help articles, Community discussions with other users, and video tutorials, to name a few.

 

Let me know if you have other account management concerns or questions about updating QBDT. I'm always ready to help. Take care, and I wish you continued success, @Burkemperlawn1.

B
Burkemperlawn
October 31, 2022

Thank you for your reply. I followed all the steps you outlined to get and install the latest updates for my 2020 QB. I am still getting the following screen: 

I am going to just Uninstall and reinstall. This is the 2nd update issue inside of a year that has locked me out. I find this very frustrating. 

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Burkemperlawn
October 31, 2022

Except, now I can't remember how. *sigh*

KlentB
KlentB
November 1, 2022

Hi Burkemperlawn,

 

I appreciate all the efforts you've exhausted just to get this working.

 

Since there's no product tied to your new Intuit account, you'll want to try signing in using the older one associated with your QuickBooks Dekstop Pro 2020. If the program still prompts you to update your software to log in, I'd recommend re-installing the program to start over fresh.

 

Before you start, make sure to download the latest installer for your version of QuickBooks. Then, have your license number and up-to-date USB backup handy. You can find the numbers on the original package. If you bought it online, it should be in the purchase confirmation email. When you're ready, here's how to uninstall the program:

 

  1. Open the Windows Start menu.
  2. Search for “Control Panel”, then open Control Panel.
  3. Select Programs and Features or Uninstall a Program.
  4. From the list of programs, select the version of QuickBooks Desktop you want to uninstall.
  5. Select Uninstall/Change and then Remove.
  6. Select Next, then follow the onscreen instructions.

After that, follow the steps in these articles to install QuickBooks Desktop and restore your file:

 

Lastly, here's a reference that you can read to learn how to use CAMPs to manage all your account maintenance-related information like your subscription, payment methods, and product downloads: Change, manage or update your Intuit account with CAMPs.

 

Please don't hesitate to leave a comment below if you have any other concerns or further questions about your Intuit account. I'll keep an eye out for your response.

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