Question

Log in issue

Forum|Forum|4 years ago
July 17, 2021
4 replies
0 views

Hi,

Starting from 13th of July lots of my collegues and I receive error trying log in into QBO "The feature you've requested is temporarily unavailable Make sure your browser has Javascript and cookies enabled. If the problem persists you can clear your cache and cookies and then restart your computer, or try using a different browser. ". I spoke multiple times with QBO support team, but they can help and said we are aware about the problem.

Do anyone has the same problem?

P.S. Cleaning cookey, change browser or incognito even re installed Windows, but dudn't help. Tried to register new QBO account, but had the same error

QuickBooks Accountant Online

Adrian_A

Hello there, Stanislav Svyntytskyi.

I appreciate you for all the steps you've done to resolve this matter.

As of now, we haven't received any other concerns with regards to the error. That said, I'd recommend reaching out to our Customer Care team so they can make an investigation as soon as possible.

You can contact them through the ? Help button.

You can also visit our Help page for some articles about account and login management.

I'll be around if you have other concerns. Keep safe!

S

Stanislav SvyntytskyiAuthor

Hi Adrian,

Thank you for your respond. It's very strange that you haven't heard about this problem as lots of my collegues have the same issue with log in.

I have already spoke with support 3 or 4 times, last time they told me "i've checked in our records and found ongoing investigation about eror "The feature you've requested is temporarily unavailable ...:"

I provided varification information, sent copy of my passport and received respond that my issue will be addressed within a day, but is was 3 days ago. I just wounder maybe someone from QBO community had the same problem recently?

R

RCV

Thanks for coming back, Stanislav Svyntytskyi.

If you are referring to the error message "The feature you've requested is temporarily unavailable. Make sure your browser has Javascript and cookies enabled. If the problem persists you can clear your cache and cookies and then restart or try using a different browser" when an employee trying to accept an invite by creating an account from an email invite but routed, then we have an ongoing issue about this one. There's no specific time frame on when this issue will be resolved. Rest assured, our engineers are working together on the permanent fix.

Since you already contacted our Customer Support Team, they already added you to the list of affected users. Then, they'll send you an email notification once there's an update on this investigation.

Feel free to visit our Help article page for more insights about running your business in QuickBooks.

We appreciate your patience in this matter. I'm just one post away if you need anything else in QuickBooks. I'll be here to address them. You have a good one.

J

johnnypwnage

This is still a problem.
I cannot accept an invite even after enabling javascript, cookies, clearing the cache/cookies and restarting.
I tried this on firefox and chrome.

R

RCV

I understand how inconvenient it is when you can unable to accept the invite for your account, johnnypwnage.

I've checked our records and there's an ongoing investigation where QuickBooks Online Accountant is unable to accept invitations. Where the error message is "The feature you've requested is temporarily unavailable. Make sure your browser has javascript and cookies enabled." Rest assured, our engineers are working together on the permanent fix.

In this case, I'd suggest contacting our Customer Support Team. They'll add you to the list of affected users and you'll receive an email notification once there's an update on this issue. Here's how to reach us:

Use the Help (?) icon.
Click Contact Us.
Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
Select Start messaging or Get a call.

Be sure to review their support hours so you'll know when agents are available.

Feel free to visit our Account management page for more insights about managing your Intuit Account.

This will take you in the right direction today, but please don't hesitate to get back to me if you have any follow-up concerns. I'm always here to help. Take care always.

H

HippityHops

SAME EXACT PROBLEM

Angelyn_T

I wish you didn't go through this kind of experience, Hippity. Let's perform some troubleshooting steps to access your account successfully.

If you haven't tried logging in to your account through a private window, I suggest doing so as the browser's cache may affect this behavior. You can use either of these keyboard shortcuts to save you time:

Google Chrome: Press CTRL + Shift + N
Safari: Press Command + Shift + N
Mozilla Firefox: Press CTRL + Shift + P

If you can log in with no error, switch back to your default browser, then clear the cache to refresh the system.

If the same thing happens, I recommend contacting our QuickBooks Support Team to investigate this further. To start:

Go to the Help menu.
Click on Contact Us from the Search tab.
Enter a short description of your concern.
Choose a way to connect with support.

Once you've opened your QuickBooks account, you can begin recording your business transactions in our system. You may refer to the following materials as your guide:

Please notify me in the comment section below if you have follow-up questions while working with QuickBooks. I'm just a few clicks away to help. Have a good one!

M

MAKhan

I have just fixed this error. and while accepting invitation add USA phone number then its worked.

S

SYED ASAAR

Solution

My friend as having the same problem.

I tried making his new id on my laptop, I got the same issue,while I could easily login using my personal id.

We used other solutions provided like clearing cache, updating java, using incognito mode etc, we had same issue.

Then we created a new email address on Hotmail, and we tried once more using new Hotmail id , changing browser from Chrome to edge and using other mobile number.

The problem was resolved.

You should try this too

I

IDKJustaname

Hello! Is this the only solution to the issue you have found? I am trying to sign up a new business for QBO and keep getting the same error message that i am unable to login because of javascript. I tried the solutions listed and like you said nothing changed.

E

Ethel_A12

Hello there, @IDKJustaname.

I appreciate you trying to resolve the issue of getting an error about JavaScript by performing the recommended troubleshooting steps.

Since you have done all the troubleshooting recommended above and you're still having the same issue, I suggest reaching out to our Customer Care team. They have the tools to conduct a secured screen-sharing session to further investigate the root cause as to why you're unable to accurately align your W2 forms.:

Here's how:

Thus, you can reach our Customer Care team to check further and help you track 1099s.

Here's how:

Sign in to your QuickBooks Online company.
Click Help (?).
Select an Assistant tab to get started and get quick, personalized answers. Select a suggested option or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.

You can then choose a way to connect with us:

Start a chat with a support expert.
Get a callback from the next available expert.

For future reference, you can click this link to route you to QuickBooks Online how-to-videos to guide you in navigating QuickBooks: Watch step-by-step videos to learn your way around QuickBooks.

Don't hesitate to comment below if you have questions in logging in to QuickBooks Online. I'm always here to help. Have a great day.

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