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March 17, 2024
Question

Login to Company file as a different user

  • March 17, 2024
  • 1 reply
  • 0 views

I am using QuickBooks Desktop Pro Plus 2024, and when I open one of my company files, I am no longer presented with the option to enter the name and password of another user.

The Company file acts as if there's only one user setup. I deleted all the users and recreated them, to no avail.

See the difference in the attached file.

 

1 reply

March 18, 2024

Welcome to the Community, @jkhalaf.

 

We aim for a different impression when you open your company file in QuickBooks Desktop. Logging into your Intuit account and verifying your identity helps you protect your data and account. This process ensures that only you have access to your account.

 

Intuit or QuickBooks will only notify you to log in again to your Intuit account as the Primary Admin if 180 days have passed from your last log-in. Let's update QuickBooks to the latest release to keep your software updated and free from any possible issues. Here's how:

 

  1. Close your company files and QuickBooks.
  2. Open the Windows Start menu.
  3. Search for QuickBooks Desktop. Right-click the icon and select Run as administrator.
  4. While on the No Company Open screen, go to the Help menu and select Update QuickBooks Desktop.
  5. Go to the Options tab. Select Mark All and then select Save.
  6. Go to the Update Now tab and select the Reset Update checkbox.
  7. When you're ready, select Get Updates.

 

If you're getting the same result, you may run the repair tool. This process helps you fix common errors with QuickBooks right away.

 

You can also check this article if you're getting a specific error code: Fix QuickBooks Desktop Update Errors.

 

Please don't hesitate to reach back out if you have further questions or concerns. Take care and have a wonderful day.

jkhalafAuthor
March 20, 2024

Thank you for the suggestions, but that did not work.

I followed the steps to reset updates and I also ran file doctor.

 

File Doctor reported that my file has no problems.

 

March 20, 2024

@jkhalaf 

Install the trial version of QB Desktop 2024 Enterprise. Did you encounter the same problem?