Looking for help with a invoice payment that has been on hold for over three weeks, all documents have been submitted, however I can’t seem to get this sorted

I understand how challenging it must be to face delays with your first invoice payment, especially after transitioning to a new system, billing105. I appreciate your patience and the effort you've taken to address this by submitting all required documents. I'm here to explain why your customer payment is on hold and to help connect you with the appropriate support team for further investigation.

Please be aware that if our team identifies any issues during the transaction review, customer payments may be placed on hold. In these situation, you will receive an email notification with instructions on how to resolve the issue. The review process concludes within two business days after all concerns have been resolved.

Here are some common reasons why payments may be placed on hold:

• Payments that exceed the maximum limit established for your account.
• Transactions with multiple failed attempts for authorization.
• Transactions requiring proof of compliance with the Intuit Acceptable Use Policy.
• Processing actions considered risky by our systems for any party involved: you, your customer, or Intuit.

For more information, please refer to this article: Learn about funds on hold in QuickBooks Payments.

Given that this issue hasn't been resolved despite submitting the required documents, I suggest you contact our payment support team. Our experts have the necessary tools and expertise to diagnose and examine this situation in a secure environment. They can also guide you on how to address this concern promptly.

Here's how you can connect with them:

1. Log in to your QuickBooks Online account.
2. Go to the (?)Help button.
3. You can utilize the QB Assistant by entering your question or topic or using the Search tab to input a keyword for your concern.
4. After entering your question or issue, the Contact Us option will show.

Additionally, if you have an ongoing case with our experts, you can check its status in the Resolution Center:

1. Head to the Gear.
2. Locate the Resolution center.
3. After that, select Product support.

Also, here are some helpful articles for more insights on receiving online payments from your customers:

• Managing and Avoiding Payment Holds
• Common Questions About Payments Deposits in QuickBooks Online

We appreciate your continued patience as we investigate this matter, billing105. Please don't hesitate to reach out if you have any additional questions or concerns. We are here and eager to assist you further.