Question

Lost Data and Receipts

Forum|Forum|1 year ago
January 22, 2025
1 reply
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I just upgraded from Self-Employed to SoloPreneur, and all my receipts are gone. Also, all my transactions from before Jan 24, 2024 are totally gone. I need all my receipts and Jan 1-24 transactions for my 2024 taxes.

I have been told by customer service (Ralph) that all this was supposed to come over, and they assured me it is a bug and it should have already come over, but nothing has changed in my account. When I just chatted again (Louisa) to follow up with customer service, she told me there is nothing they can do, I just have to wait for an indefinite amount of time...for it to maybe fix itself...and they can't help me get my data downloaded as a backup because she can't access the archives as a T1 tech support, only supervisors/developer level folks can. I was supposed to get called by a supervisor to my cell phone Louisa said...well that never happened.

In hindsight...yeah I should have downloaded all my data before upgrading as a backup, BUT the upgrade page specifically said I did not have to download my data as it would automatically migrate. This is a huge critical bug it seems!

Does anyone have any suggestions on how I can possibly get my data back? I can't get into Self-Employed (it's gone and just redirects me to Solopreneur now).

Thanks in advance everyone 🙂

QuickBooks Solopreneur

D

Dandie_A

I appreciate your proactiveness in finding a solution to migrating your data from self-employed to solopreneur, Timdan07. Rest assured our live support team is working on this to get those data restored.

To address your concerns as efficiently and thoroughly as possible, I recommend reaching out directly to our live support team. You can contact them either through our direct phone line or by using the live chat feature on our website. Our live support team has immediate access to extensive resources and can provide real-time solutions, which may speed up the recovery of your data.

Here's how you can contact our live support:

Sign in to your QuickBooks Online company.
Select (?) Help.

3. Select the Assistant tab to get help from the QB Assistant, or Select the Search tab to enter your question and find Help articles.

You can also check this article for more details and be sure to review their support hours to know when agents are available.

Additionally, if you are exploring products for solopreneurs, you might find this article helpful: Discover QuickBooks for Solopreneurs.

If you require additional help with your solopreneur product, simply click the Reply button and let us know your concerns. Our dedicated team is here to provide support at every stage of the process.

T

timdan07Author

Thanks for your reply, but that didn't answer my question and as I stated I've already chatted with live support and they seem totally unable to help me. The solution is I need someone with Archives/Backup access to let me download my data that has been lost.

How can I get ahold with that person? I am actually on a chat right now trying to get transferred to a supervisor of some sort to figure out the best way to go about this!

Thank you,

Tim