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A
AVIDPgh
November 20, 2023
Question

Mac Sonoma and QB Server

  • November 20, 2023
  • 3 replies
  • 0 views

This issue has to do with the Quickbooks SERVER for Mac.

 

I can load Server once, but if I need to quit and reload, it automatically crashes.  I have to go into the Library folder, remove the server plist file, reboot and then it will run. I have to reset the backup folder and re"share" all my company files.

 

This is NOT just my mac.  I just got a brand new mac and it's doing the same thing.  I have chatted twice with QB tech support.  The second time they said they needed to research it and get back to me.  I got an email a week later asking me to rank the solution.  There was no solution, it's still broken.

 

So just an FYI, if you use QB server with your mac, upgrading to Sonoma will break it and it doesn't look like they intend to fix it.

3 replies

4
4Gal
November 20, 2023

Which QB Desktop year version do you have?

    G
    GlinetteC
    November 20, 2023

    Hello there, AVIDPgh.

     

    I understand the impact of this challenge on your business after upgrading to Sonoma. I am determined to help you resolve it promptly.

     

    Intuit has released patches for all supported versions for compatibility on the following releases or later:

     

    • QuickBooks Mac Plus 2024 R1.1
    • QuickBooks Mac Plus 2023 R5.2
    • QuickBooks Mac Plus 2022 R10.2
    • QuickBooks Mac 2021 R13.3

     

    If you're using a supported version and encountering the same outcomes, I advise contacting our customer care support again. They can access your account, delve deeper into this issue, and update your case status accordingly.

     

    I'm adding these articles you can use to help you in the future:

     

     

    Don't hesitate to reply to this post if you have additional questions on this issue or other concerns. I'll be happy to lend a hand. Take care always.

    A
    AVIDPghAuthor
    November 20, 2023

    As my post stated, this is Quickbooks SERVER, not the main Quickbooks program itself.

    I
    IntuitBrooks
    November 21, 2023

    Please send a message via QuickBooks->Feedback menu saying that the server is crashing.  I'll alert the team.

    D
    DTMacTeam_Ben
    November 21, 2023

    Hi @AVIDPgh. Thank you for alerting us to your issue. @IntuitBrooks informed the development team and we've diagnosed that a QBServer crash occurs on Sonoma when closing the application with 3+ files shared or opening the QBServer with 5+ files shared. We are working on a fix. As @IntuitBrooks suggested, please reach out to us via feedback and provide an email so we can contact you directly.

     

    Thank you!

    Ben

    D
    DTMacTeam_Ben
    November 21, 2023

    We have actually reproduced the issue on Ventura OS as well, so it is not isolated to Sonoma.

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