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leta74
October 3, 2023
Question

MAC update

  • October 3, 2023
  • 3 replies
  • 0 views

Update for MAC does not work with QBO. Can not print orders, estimates, invoice with words.Only the Embedded information prints. I attached an image of a PO when trying to print. 

3 replies

A
ArielI
October 3, 2023


Thank you for bringing this to the Community space @leta74 . I know how important it is to print your transactions. In the meantime, for printing Invoices you can change the template to Airy New and that will print successfully.. We recommend you to contact our customer support.

 

Here's how:

 

1. Click on Help.

2. In the pop-up window, go to the Search tab, then click Contact Us.

3. In the box, enter "missing products and services when adding them to invoices."

4. Click Continue, then choose how you want to reach us:

  • Start a chat with a support expert.
  • Get a call back from the next available expert. 

 

For more information, you can check this article: Customize invoices, estimates, and sales receipts in QuickBooks Online

 

 If you need anything else related to it, especially with QuickBooks, please let us know. We're going to make sure that we answer as soon as possible. Take the best care!

 

T
Tmo405
October 6, 2023

I am having the same issues.  Have you found a solutions?

 

S
SirielJeaB
October 6, 2023

Hello, Tmo405! Thank you for joining the conversation. We understand the challenges you're facing with QuickBooks and how they impact your business operations. We want to assure you that we are committed to resolving the printing issue and minimizing any inconvenience it may have caused.

 

It's our priority to have users perform any QuickBooks tasks efficiently. The investigation of the issue is currently ongoing. We cannot give an exact timeframe for resolving this issue, but rest assured our engineers are doing their best to fix the problem. We will reach out to you by email if more information is required or when we have an update to share.

 

We also suggest that you contact our Live Support Team to be added to the list of affected users. Here's how: 

 

  1. Sign in to your QuickBooks Online company. 
  2. Select Help (?).
  3. Click either tab to get started: Assistant or Talk to human.
  4. Search Contact Us, then Start a chat with a support expert.

 

Feel free to check out these articles for your guidance in handling printing activities within your program:

 

 

Our team is available around the clock, so don't hesitate to reach out to us anytime if you have other printing concerns or need assistance. We genuinely want to see you succeed in your business endeavors and look forward to supporting you along the way.

MJoy_D
MJoy_D
October 18, 2023

I can provide additional information by printing your transactions using your new Apple MacOS version, @JohnGR.

 

If you're also having trouble printing your transactions using the new Apple MacOS version Sonoma, I suggest contacting our Customer Support Team, so you'll be added to the list of affected users and receive an email notification once we resolve the issue. 

 

You can reach our Customer Support for QBO by going to the Help icon at the top right of the account. Then, let them add you to Investigation No. 93599.

 

Follow the steps below: 

 

  1. Go to the Help icon to connect to a live support agent. 
  2. Provide us with some information about your concern.
  3. Select the Contact Us button and provide some details about this concern, then on the Let's Talk button. 
  4. You'll now be provided options on how to connect to our Customer Support.

 

You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

 

Here's how to troubleshoot common printing problems when using Safari on Mac OS. In the meantime, you can try the workarounds provided by JessT above. 

 

Once we resolve the issue, here's how you can email or print multiple invoices, sales receipts, and estimates now or later: Email or print multiple sales forms in QuickBooks Online. 

 

Let me know if you need more help with printing your transactions. I'm always here to assist. Have a wonderful day!

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