Question

Melio unauthorized entries and changes to bills in QBO

Forum|Forum|4 years ago
May 23, 2022
6 replies
0 views

Warning!! Major Problem with Melio and unauthorized changes to my account and anyone else that has an account.

I did not ever set up an account with Melio. Apparently back on Sept 25, 2021, Melio connected with my QBO account automatically. The app appeared on my account in "my apps". I did not know this until recently when entries were made to my QB bill and changed line items and other information. Melio automatically entered this information and they say it is a glitch. Melio is capable of changing information in QBO bills and it is automatic, check the audit log, and appears as if I made the changes. It changed a bill that I had just entered and changed the bill number, dates, who edited, description and entered 'Melio amount change" and created a bill that didn't exist from a current bill, which then the current bill was gone. I became aware when I was paying bills, that a bill was present that I was not aware of. I've talked to 4 or 6 people at QB and no one is aware of this or did not disclose this during conversations. Very frustrating as it took many calls and finally I went on the web and had Melio send me a link to make a password so that I could chat with them as this is the only way to communicate with them. The support email and phone number are useless. This should be information available to level one personnel at QBO to explain what is a serious issue. It is also alarming that a 3rd party app was able to get into my account and change entries to create a whole different bill when it should only be for bill pay. Alarming that QBO isn't sending out an email to inform people that this is happening. We should be informed that Melio auto-connected within QBO, made an account and has access to all our bills, and has a "glitch" which is more than a glitch. In order to delete the Melio account, you have to chat with them to absolutely disconnect. Otherwise, they are still connected and changes can still be made, and getting rid of the app in QBO isn't disconnecting Melio, it is just getting rid of the app.

QuickBooks Apps

LieraMarie_A

Hi there, @RU10.

Thank you for the insights you've shared about the matter to give awareness to other users.

I understand that this needs to be looked over. I encourage you to contact our Customer Care Support team again. This way, this issue would be investigated further.

Here's how:

Click the (?) Help icon in the upper right-hand corner of the Dashboard.
Select Talk to a Human.
Enter a short description of your concern and press Enter.
Click I still need a human.
Select Contact Us to connect with our live support.
Choose Get a callback.

To ensure we address your concern on time, check out our support hours.

Keep us posted if you have other concerns, @RU10. We're always here to help. Have a great day.

9

901RES

Had the same problem with fraud. QB was no help. They told me to contact Melio

Fiat Lux - ASIA

@901RES

Melio support will be more responsive to address your concerns directly if you have a stand-alone account with them. You should signup for a separate account for free and you can connect it to your QBO account. Pay an outstanding bill you have with a minimum amount of $200 to confirm your Melio account is active. Then contact their Support from your account to ask questions directly.

https://affiliates.meliopayments.com/quickbooks

Fiat Lux - ASIA

@RU10

We have direct contact with Melio and passed your testimony on to them. They claimed that they were not familiar with the story and it was portrayed as very out of character for them. We want to give them the opportunity to respond to your concerns appropriately and you can send a private message to us as the first step.

U

userjcrabtree

Was there any resolution to this?

I see a Melio Indirect edit on one of my bills- that I know I did not make myself...

C

CharleneMaeF

This is quite alarming, userjcrabtree.

Let's use the Audit Log report to check the activities within your account. Doing so helps us determine if someone edited or added the bills accidentally.

Here's how:

Go to the Gear icon and select Audit Log.
Click Filter.
Use the fields on the Filter panel to choose the appropriate User, Date, or Events filter to narrow the results.
Select Apply.

Once you see the user, I'd suggest modifying or deleting their access to your account to avoid this in the future.

If you can't determine who made the changes, I'd recommend contacting our QuickBooks Support Team. They have full access to your account and can review these bills. They can also investigate its cause to ensure it won't happen again.

Additionally, I've added an article that'll help you customize your user roles to provide individual access for specific tasks: Different Options for Permissions.

Please keep us posted on how the process goes. We want to make sure your account is always safe and secure.

T

TMiller

AND the security breach continues even after disconnecting Melio in QBO!

For about a year, I've been getting email from "Intuit Service" that alerts me to bills to be paid. I thought it was just a "friendly" reminder from Intuit. Now that I look more closely at those emails they are being sent by, guess who? Intuit Service <service@qbousers.meliopayments.com> And this continues AFTER disconnecting Melio!

To all of you on this thread: check your emails for this same thing. Would be good to know if you have the same experience.

Intuit/Quickbooks you need to seriously address this whole issue NOW. I have never used BillPay. I have never completed a sign-up for it. I went down that path one day about a year ago, but stopped short of connecting my bank account to it because I did not know anything about the companies/banks that are used in the process. Like another poster mentioned, I have not account with Melio and no way to communicate with them. This is an Intuit/Quickbooks issue to allow this to go on. You are letting them continue to exploit this vulnerability in YOUR security protocol.

E

erbrel

This just happened to us. My invoices did not balance out, and I found an adjustment on two invoices that said Melio adjustment. Who is Melio and why are they in my QuickBooks account? We have no relationship with them whatsoever. I wish I had saved a screen shot before I edited it!!

Adrian_A

Hello there, erbrel.

I'm here to more information why there's Melio transactions on your QuickBooks Online account.

You may have signed up BillPay in QuickBooks. Since Melio is the back-end provider behind BillPay in QuickBooks, once you've signed up for our service, you've already given consent to give Melio access to your account.

I've added this link as your guide in paying bills: What is Online Bill Pay?

Keep us posted if you have other concerns. We're always here to help.

A

abe19

THIS HAS TO STOP ive had this problem for 3 years now where melio randomly makes changes to bills without my knowledge ! i never signed up for it and spent hours on phone with qb customer service they were completely useless ..this is not just a glitch this is a complete breakdown of trust in qb i am currently looking into alternative bookkeeping software

C

Cisco1

I have Melio add an expense to a bill and then subtracted the expense. In the Audit trail, it states that I did that. QUICKBOOKS - you can see that this is a problem. So please do something about it. Don't say to call Customer Support. They can't do anything nor do they know anything. I am getting phone calls and text messages asking for the name of the person who owns our Quickbooks account - so I know something is wrong. THIS IS GOING TO END UP BEING A BIG PROBLEM FOR QUICKBOOKS IF YOU DO NOT INVESTIGATE THIS.

M

mininacuchi

Hello Joining the Melio Amount Change club

I had a vendor bill that was out of balance and it shows the difference in a "Melio Amount Change" Uncategorized Expense.

In the Audit trail it states that I Made the change,...of course I would remember if I did such a thing

this is not the first time it happens. We need this resolved

C

ChristineJoieR

I recognize the importance of fixing this modified bill amount in QuickBooks Online. Let me provide you with possible remedies to resolve this disbalance bill amount.

Before we start, do you have other users that have access to your account? If so, this could be the reason why the audit log tracks the changes made within your QuickBooks Account. You can visit this article for your reference on user roles and access limits.

Moving forward, to fix the disbalance amount, we can exclude the bank transactions and enter the bill manually in Quickbooks. Make sure to match the bill amount to the Melio bill transaction amount.

Here's how to enter the bill:

Select + New.
Select Bill.
From the Vendor ▼ dropdown, select a vendor.
From the Terms ▼ dropdown, select the bill's terms. This is when your vendor expects to be paid.
Enter the Bill date, Due date, and Bill no. as they're recorded on the bill.
Enter the bill details in the Category details section. From the Category dropdown, select the expense account you use to track expense transactions. Then enter a description.
Enter the Amount and tax.
If you plan to bill a customer for the expense, select the Billable checkbox and enter their name in the Customer field.
Once done, select Save and Close.

I'm also including this page for your guide to managing your bills and business expenses: Enter and manage bill and bill payments in QuickBooks Online.

Keep me posted in this thread if you need a guide on creating a report in QuickBooks Online. I'll be here to support you.

C

CedarE

OMFG. WTF are you talking about!!???! Did you ignore the entire thread? In my 25 years of using Quickbooks I have never run into such BS with Intuit. Please pass this thread up the ladder to tech support. This is a major problem. Intuit relies on trust and this is BREAKING IT. You have given a third party access to our client's information without authorization and they are CHANGING TRANSACTIONS WITHOUT AUTHORIZATION!!!. WTFS? How is this confusing for you?

If you want to help, tell us what button to click to DISCONNECT FROM MELIO THAT WE DID NOT AUTHORIZE CONNECTING TO IN THE FIRST PLACE!!!!!

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