Merchant Services through Quickbooks

Buyer beware -  we signed up for Quickbooks merchant services and everything was going fine.  Then we discovered that if you charge a card and then refund it the same day, you are charged TWICE by QB. We were charged once when the charge initially went through through and again on the refund (although the refund fee  was about $20 less than the original charge).  Our other merchant account does not charge us at all if we refund the card the same day, and even a few days later if we refund the card, we are charged a small fee and nothing on the refunded amount.   All totaled, Quickbooks policy cost us roughly $200 on a transaction that was never completed because it was refunded the same day.  We're going back to our other merchant account for most of our  transactions.  Seems a bit overreaching to us.