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The-IT-Guy
October 24, 2024
Question

[Merging QBWs] One workstation using a different company file than everyone else

  • October 24, 2024
  • 1 reply
  • 0 views

Experts,

I have a workstation that cannot connect to a company file that all others have no problem with. Tried everything (yes, 3 re-installs), no joy.

 

Finally called support yesterday afternoon, who are always great, even though nobody ever finds out what the root cause of an issue is. We just keep trying things until the symptoms go away. Imagine if everything in life was like QB...

 

So as part of the error codes -6190, -816 and the -6000, -83 codes we get on that W/S (one of these common pop-ups attached, but attachments on the fritz today), is to have the odd W/S open a backup. It did.

 

We open up the 'original' company file, and it all seemed well.

[this morning] They call and say that neither side ('good' W/S vs 'bad' one above) can see the others' changes. Oh, great, the 'bad' one isn't on the right company file...

 

Yes. Sure enough it is somehow on the backup.

 

Well, you can see the issue. Not only can I still not connect that W/S to the 'correct' company file without the -6000 & -6190 errors, but now I have a QBW file that is 'out of sync' with the 'good' one, and I'll eventually need to somehow get those activities on the 'good' QBW.

 

My question, as you see, isn't about the common -6190/-6000 problem without cause, but about how to get those 'rogue' activities into the 'main' QBW if/when I get that W/S connected to correct QBW in multi-user.

 

So basically, how to sync/export/import activities on one QBW file into another?

 

TIA!

1 reply

The-IT-Guy
October 24, 2024

Sorry, but all the attempts at showing the -6000 & -6190 popups have failed.

 

I can't upload images.

October 24, 2024

About the error message. Try running the Verify/Rebuild Data utility. Are there any unresolved error messages?

The-IT-Guy
October 24, 2024

@Chrea Great suggestion.

I have interrupted their operations so much over this that I need to progress after hours. 

The disruption of having QB Support OTP with me while I have everybody off the company file(s) is something they are getting a bit upset about.

As always, these errors pop up without any updates, upgrades or anything, and plague the customer for days/weeks. And in the end, like I said, QB can offer no reason for the failure, which is the correct fix 'next time', or even a "to avoid this in the future, be sure to ...". 

For this reason, I will have to wait until tonight to do anything on the company file, after they close.

 

That is when I will do as you wisely suggest!

 

Thanks!