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February 15, 2024
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  • February 15, 2024
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JenoP
February 15, 2024

Thanks for joining us here, megan-ironcityla.

 

To better assist with the issue connecting your IOLTA account, can you provide some additional details? Specifically, what occurs when you attempt to connect the account, and the exact wording of any error messages you receive?

 

This will allow us to troubleshoot further and provide tailored steps to resolve the problem.

 

Please include that information in your reply, and we will follow up as soon as possible with next steps.

February 15, 2024

Hi Jen - The account shows as connecting, my bank confirms the account is linked, and then I get the following message from the Quickbooks side "Sorry, an unexpected error has occurred. We could not fetch your accounts from your bank"

 

Thank you!