Missing payroll date

I appreciate you for the detailed information, Ronnie.

Let's ensure you'll be able to find the missing client and missing information in QuickBooks Desktop (QBDT).

Based on the data you provided, it would seem that this issue can be specific to the company file of your client. I suggest collaborating with your client to let them perform Verify and Rebuild data in his own QBDT version.

The verify tool situates the most common problems in a company file, and the rebuild tool fixes them. To do so, follow the steps below:

1. Go to Window, then select Close All.
2. Go to File, then choose Utilities.
3. Select Verify Data. If you see:

• QuickBooks detected no problems with your data — your data is secure, so you don't need to do anything else.
• If you see an error message – you can search on our QBDT support site to learn how to fix it.
• If your data has lost integrity – damage to your data was found in the file and we have to rebuild your data.

To rebuild the company file data, please follow the steps provided below:

1. Go to File, then select Utilities.
2. Click on Rebuild Data.
3. Follow the on-screen instructions, then press OK.
4. Select the place where you want your backup file to be saved, then tap OK.
5. Enter a new name in the File name. Click Save.

For detailed information, you can check this article: Verify and Rebuild Data in QuickBooks Desktop.

For future reference, you can check this article to help you import or export info: Import and export data in QBDT.

In case you have any follow-up questions regarding the missing payroll date or anything else related to QuickBooks, feel free to ask me. I'm always here to help you, Ronnie. Take care!