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bmcc1200
August 28, 2023
Question

Missing Vendor Tax IDs

  • August 28, 2023
  • 2 replies
  • 0 views

1-2 weeks ago, something happened to the QBO DB because now we are missing about 400 Vendor IDs.  I just spent 1.5 hrs on the phone with an offshore support person because the US person who answered the phone first, didn't want to deal with the call.  After 1.5 hrs she couldn't handle the problem and hung up.  No attempt to call back. 

 

There are a lot of savvy folks in this community, so I am hoping one of you can guide me as to how I can get my EINs back into the DB. Because I don't think QB is going to fess up to any of this and is why I am very reticent about on line accounts.   All I have is a pdf filesof 20 pages with the info on it.  Im a coder, so can strip the info and get it into Excel and am hoping I can upload a file with Vendor Name and EIN and it will put the Tax ID in the right spot.  Is this a truism?

 

And yes QB support, Im not feeling a lot of love right now, so suggest you keep your surveys out of my inbox.

Thanks

Bob

2 replies

M
Mich_S
August 28, 2023

I can only imagine the hurdle you've done trying to fix these missing vendor tax IDs in QuickBooks Online, bmcc1200. I'm here to guide you in the right direction for further assistance.

 

The tax IDs are likely removed due to data transferring or copying, as indicated in your previous interaction with our Customer Care Team. This can result in the tax fields being missing. Contacting support again can be helpful in situations like this so they can pull up your previous case, investigate further, and provide you with guidance on the best steps to take based on your specific issue. Here's how:

 

Reminder: Please note the hours of operation to make sure experts are available for help.

 

  1. Sign in to your QuickBooks Online account.
  2. Go to Help (?).
  3. Choose either tab to start:
  • Assistant: Get fast, personalized responses. Pick a suggested option, or enter your concern. If you need further help, click on Talk to a human.
  • Search: Browse the QBO knowledge base directly, or hit Contact Us and select  a way to connect with us:
    • Start a chat
    • Get a callback

 

Once you're good with this, feel free to read this guide to track vendor transactions: Enter and manage bills and bill payments in QuickBooks Online.

 

I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. Take care!

B
bmcc1200Author
August 28, 2023

Thanks for reaching out, but what sort of solution will they be able to offer that the others could not.  What so of expert do I need to ask for?

B
bmcc1200Author
August 28, 2023

Thank you for reaching out, but what is support going to do that they couldnt do before.  What sort of expert do I specifically need to ask for?  Tks

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