Skip to main content
M
Mike Headley
December 31, 2024
Question

Mobile app keeps crashing on Apple devices

  • December 31, 2024
  • 2 replies
  • 0 views

When I launch the app on both iPhone and iPad the starter screen appears then immediately shuts down. I’ve deleted and reinstalled the app and restarted both devices multiple times.

2 replies

R
rvrfrf
December 31, 2024

Welcome to the Community, Mike Headley. I appreciate your detailed information.

 

Since you've already uninstalled and reinstalled the app, I'd recommend trying to refresh its data on both devices.

 

Here's how:
 

  1. Go to Menu (☰), then Help & Feedback.
  2. Tap Refresh Data.
  3. Select Refresh.

 

If your app continues crashing while opening after troubleshooting, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

 

While you're unable to access your account through the app, you have the option of signing in with a web browser.

 

Please don't hesitate to send a reply if there's any questions. Have a wonderful Tuesday!

M
Mike HeadleyAuthor
December 31, 2024

Thanks for your help Zack. I’m not able to follow your instructions though, because the apps on my apple devices won’t stay open long enough to do anything. When I select the app the Intuit page is displayed and immediately crashes.

M
MoiraskyeT
December 31, 2024

 

We aim to provide you with a positive experience, Mike Headley, and understand your need for seamless and efficient use of QuickBooks. Despite having tried all troubleshooting steps, if you're still facing issues with your QuickBooks Online App, I'll connect you with our product development team, who can best handle this situation.
 

1. Log in to your QuickBooks Online account.

2.Choose the (?) Help option.

3. Click on the Assistant tab for help from the QB assistant, or choose the Search tab to type your question and access Help articles.

 

Additionally, for your convenience, we suggest reviewing the optimal support hours to contact our technical supports to ensure you receive timely assistance.

 

 

Live Assistance Hours:

 

  • Phone Support: Available weekdays from 8:00 AM to 7:00 PM.
  • Set Up a Callback: Available weekdays from 8:00 AM to 7:00 PM. A support expert will contact you as soon as they are available.
  • Chat Support:
    • For Simple Start, Essentials, Plus: Weekdays from 8:00 AM to 8:00 PM and weekends from 8:00 AM to 6:00 PM.
    • For extended services: Weekdays from 8:00 AM to 10:00 PM and weekends from 8:00 AM to 6:00 PM.
       

If you have any other concerns about accessing your QuickBooks Application, we are here 24/7 to support and assist you immediately.

A
AlanB73
January 2, 2025

Same issue here started last week.  QB - we pay enough money to keep this ap running properly.  Please do what is necessary to get the issue resolved.

I've also gone through all the online steps of refreshing, removing, and reinstalling the ap.  There's obviously a bug in it and it needs fixed immediately.

M
MAnneJ
January 2, 2025

I appreciate your effort in taking the necessary steps to isolate the issue, @AlanB73. I'm here to route you to the appropriate support to resolve this.  

 

Since you've performed all possible resolutions, I recommend contacting our Customer Support team. Doing so will help you resolve this problem when launching your application. To do so, please follow the steps below: 

 

  1. Sign in to your QuickBooks Online (QBO) account.
  2. Select (?) Help.



  3. Select the Assistant tab to get help from the QB Assistant, or the Search tab to enter your question and find Help articles.

 

 

For more detailed information, check out this article: Get help with QuickBooks products and services.

 

Additionally, you might want to visit this article and learn which QBO mobile app features are supported on mobile devices: Compare mobile app features

 

I'm here to circle back if you need additional assistance managing your logins. Please don't hesitate to reach out to us. Have a good one.

A
AlanB73
January 2, 2025

While I appreciate the response, I’m not here for work arounds.  I can work from a desktop, but the mobile app is vital for on the go operations.  I fully expect this to be escalated to the appropriate level so that Intuit can resolve the app crashing on mine - and others - mobile devices.  Please escalate and resolve.

Terms & ConditionsAccessibility statement