Multi-currency - Empty list?

Yes, I'm here to help you resolve the missing currency list in the program, @KA117.

First, let's create a dummy company file to see if the currency list will appear. This helps us determine if the issue is program-related or not. I'll guide you how. 

1. Close QuickBooks Desktop (QBDT). 
2. Open QBDT again. 
3. Select Create a new company in the No Company Open window. 
4. Choose Express Start to get started right away. 
5. Enter your sample Business Name. 
6. Select your Industry and Business Type. 
7. Hit Create Company. 
8. Click Start Working. 

The screenshot below shows you the fifth to seventh steps. 

Once created, let's turn on the multi-currency feature. Then, select your home currency from the Company Preferences tab as seen in the screenshot below. 

If you're able to view the currency list, let's run the Verify and Rebuild Data utilities on your company file. The first tool self-identifies the most common data issues within a company file while the second one fixes them. For detailed steps, go through this article: Verify and Rebuild Data in QBDT. 

However, if you're still unable to see the list, let's run the repair tool on your company file. This resolves any program-related issues or errors. You'll first have to back up your company file and restart your computer. After that, proceed with the steps below. 

1. Go to the Start or Windows menu.
2. Select Control Panel.
3. Choose Programs and Features. 
4. Hit Uninstall a program.
5. Select QuickBooks from the list, then click Uninstall/Change.
6. Click Continue, then select Next.
7. Choose Repair, then click Next.
8. Wait for the repair to complete, then hit Finish.
9. Restart your computer again. 

For detailed instructions, check out this article: Repair Your QuickBooks Desktop for Windows. 

Moreover, I recommend visiting this website: Multi-currency Overview. This link provides you with steps on how to add foreign-currency customers, vendors, and accounts. Also, it contains more information about updating your exchange rates and creating foreign-currency transactions. 

Just click the Reply button below if you need anything else. Enjoy the rest of your weekend, @KA117.

Hi @KA117,

I appreciate you performing all the steps provided by my colleagues. You can try a clean install of QuickBooks Desktop to fix this issue.

Doing this removes the current operating system and user files during the initial installation process. It then overwrites all other content on the hard drive and launches a brand new install folder.

To uninstall the program:

1. Make sure to create a backup copy before uninstalling the software.
2. From the Windows icon, search for “Control Panel,” then open the Control Panel settings
3. Choose Programs and Features.
4. Locate QuickBooks from the list of installed programs.
5. Select Uninstall/Change.
6. Click on Continue, then Next.
7. Choose Uninstall, then click Next again.
8. Hit Finish and restart your computer.

When you’re done, start the Clean Install process. Refer to this link for the complete steps: Clean install QuickBooks Desktop.

If you get the same result, I recommend contacting our technical support. Here’s how:

1. Go to Help.
2. Select QuickBooks Desktop Help.
3. Click Contact us. Choose Message Us or Call me back.

Our representatives can perform further diagnosis and get this fixed.