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Prosealdfw
December 19, 2023
Question

Multi user mode, work station aborts when monitor sleeps

  • December 19, 2023
  • 1 reply
  • 0 views

Using Quickbooks desktop pro plus 2023.  When in multi user mode the work station will abort the connection to the server/host when the monitor turns off from inactivity.  When the connection is lost it requires switching the server to single user and then back into multi user so the work station can connect.  Is that normal?  The company file on the server will stay open indefinitely.  Is it possible for the work station to stay connected to the company file until closed or disconnected by the server regardless if the monitor goes to sleep?

1 reply

A
ArielI
December 19, 2023

Hello, @Prosealdfw.

 

I would like to offer some helpful insights that may assist in resolving the issue of your workstation aborting when the monitor goes to sleep.

 

It is not normal for the workstation to lose connection to the server/host in QuickBooks Desktop Pro Plus 2023 when in multi-user mode due to the monitor going to sleep. The workstation should be able to stay connected to the company file until it is closed or disconnected by the server, regardless of the monitor's status.

 

To resolve the problem, it is recommended to check the network connectivity. You should verify the network connection between your workstation and the server. It's possible that intermittent network disruptions could be causing your workstation to lose connection when your monitor goes to sleep.

 

For future reference, if you encounter errors H202, H505, H101, or H103 when switching to multi-user mode, please refer to this article: How to fix Error H202 and H505.

 

If you have further concerns about your connections while using QuickBooks Desktop Pro, you can always reply below. The Community is always ready to help you. 

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