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R
Rick-Penny
August 6, 2023
Question

Multiple user mode not working 2023 QB Premier Plus

  • August 6, 2023
  • 2 replies
  • 0 views

I have been having issues with Quickbooks Premier Plus Contractor (2023) when trying to use multiple user (2 licenses).   The issue of not being able to connect multiple users multiplied when switching from 2021 to 2023 in May of this year.

 

Each time I call customer service, the problem is resolved, but it takes at least 2 hours.  This happens weekly.  I have learned most of the fixes, so the repair only takes 15-30 minutes on my own, but it has become onerous.  I can rarely use two computers simultaneously.

2 replies

A
AbegailS_
August 6, 2023

Hi,  Rick. We understand how hard it can be when a feature you rely on is not functioning as expected, I'm here to share insight about your experience.

 

These are the following reasons why your QuickBooks multi-user mode is not working:

 

  • Possibly that the hosting settings are not properly configured.
  • Firewall or antivirus software is not allowing communication between user computers.
  • QuickBooks is not installed on the server.
  • Unable to open the company file in the database server.
  • Windows file permissions are not properly set.

 

To better understand the issue, could you please provide us with some additional information? Specifically, we would like to know what troubleshooting steps you have already taken. This will help us to narrow down the possible causes and provide you with more targeted assistance.

 

n the meantime, we encourage you to reach out to our support team again if the issue persists or if you have any additional information that could assist us in resolving the problem. Our dedicated experts are available to provide you with personalized assistance and ensure that your concerns are addressed.

 


For additional resources, you can go over the links below. These articles provide detailed information on QuickBooks Desktop hosting and multi-user mode. You’ll also see the steps on how to troubleshoot multi-user issues.

 

 

Leave a comment below if you have additional questions on how to access and use QuickBooks remotely and in multi-user mode. I’ll be glad to answer them for you. Wishing your business continued success.

R
Rick-PennyAuthor
August 7, 2023

Dear Abegail S,

 

The problem is that I repair the connection using one method or another and the issue returns a few days later.  The can ONLY be accessed by one computer at a time, however both computers can access the file one at a time.  Below are the steps that I have checked already:

 

I have tried the following this time:

  1. QB Database server manager is used each time I try another step/method to ensure that the network is repaired.
  2. Update windows on both computers
  3. Ensure multiuser mode
  4. Make certain that
  5. Ensure that hosting computer is set to “host multi-user access”.
    1. Ensure slave computer is not set to host
  6. Synch Data License Online   
    1. Make sure license number is correct.
  7. Back up company and restore back-up file
  8. Make certain that all QB programs are allowed passthrough on Windows Defender Firewall

 

Error codes

  1. Hosting Computer if slave computer has QB open:    
    1. Error -6189, -816
    2. Code 140704087491126
  2. Slave computer if Hosting computer has QB open:
    1. Error code H202
    2. Error code -6190, -816

 

Thanks, Rick

Fiat Lux - ASIA
Fiat Lux - ASIA
August 8, 2023

@Rick-Penny 

How big is your file size? Try opening the sample file in multiuser mode. Do you encounter the same issue?

L
Login
September 21, 2023

I was not able to get into Single User Mode to do some maintenance.  I connected with Intuit Tech support and after 2.5 hours of uninstalling QB Premier Plus Edition 2023, reinstalling it.  It got into Single User Mode, but now it will not go back to Multi-User Mode.  We have rebuild the database with no errors on it.  Then after all of that, the technician told me it was a known issue and the engineers are working on it.  He added my email address to the case number so I can get updates but nothing has happened yet.  Every time I attempt to go into Multi-User Mode, the entire program just shuts down.  I do not even get an error code.  The tech support said there was nothing else we can do until the engineers fix the issue.  I have a 3 user license and now, we have to schedule and coordinate between the 3 users on when we access QB.  Very frustrating that they are not fixing this issue.  Intuit is not very in to it.

Fiat Lux - ASIA
Fiat Lux - ASIA
September 21, 2023

@Login 

Try opening the sample file and enabling the multiuser mode. Did you encounter the same issue?

    L
    Login
    September 21, 2023

    Thank you!!!

    I did not open the sample company but did open another company that does not have much in it.  I was able to change that company to Multi-User Mode and then open my Login Company file, already in multi-user mode.

     

    It seems to have something with the size of the company file or number of items or something?   Any clue what is causing that?

    Thanks again!

     

     

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