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KEELERCECE
November 13, 2024
Question

My account does not exist?????!!!

  • November 13, 2024
  • 1 reply
  • 0 views

I have been trying to log in for two days! My QuickBooks log in (IM THE ONLY USER) says "we cant find anyone with (insert my email here)". I've called customer service multiple times one CRS said "my account is inactive", another said "there is no issue with your account please log in for me". Another said I needed to talk to someone in the back office but needed to wait till the actual office opened at 9am PST. So i waited until 9am PST and would you just guess "There is no way to get you to a manager or anyone in our back office...." I need to run payroll TODAY!! I'm sure my employee would love to get paid! They said "You will have it done by today." when they just told me it could take 3 days!?!? MAKE IT MAKE SENCE! Also one CRS told me my account has been made inactive due to "Strange login activity?" HOW ARE YOU ALLOWED TO INACTIVE MY ACCOUNT WITHOUT MY EXPRESSED PERMISSION?!?!?!? If there is "strange login activity" should you not contact me first and verify?! or contact and have me change my password or email?!?! CONTACT ME IN GENERAL! 90 employees WILL NOT BE GETTING PAID because of this ridiculousness!! Very disappointed and frustrated with the run around and the blatantly stupidity of either deleting my admin account or making my account inactive! I will be calling every hour until this is fixed or I can get a personal call to have this fixed! 

1 reply

BigRedConsulting
BigRedConsulting
November 20, 2024

I find it surprising that an Intuit employee hasn't replied to this and blamed your browser.

    L
    LouiseG12
    November 21, 2024

    I wish you didn't have to go through all these hurdles, and I know how essential to have uninterrupted access to your account to manage payroll efficiently and address any issues that may arise and ensure that your employees are compensated promptly, KEELERCECE.

     

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