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M
mcleodbiz
March 10, 2024
Question

My accountant is getting the following message after I send invite. "We are sorry, we had trouble loading the company. Please try again shortly. Any advice?

  • March 10, 2024
  • 1 reply
  • 0 views
Accountant states she accepts the invite, then when she logs into Quickbooks and chooses my company, she gets the above message. We have tried resending the invite multiple times. Also tried deleting accountant information and re-entered prior to sending invite.

1 reply

R
RhoiceW
March 10, 2024

Welcome, and Thank you for reaching out to the Community, mcleodbiz. I can assist you with browser troubleshooting steps so your accountant can successfully log in to your company file.

 

Sometimes, your browser's cache may affect QuickBooks Online performance. Let's perform some troubleshooting steps to ensure your accountant can log in.

 

Here's how:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If you can successfully log in using a private browser, go back to your regular browser and clear its cache.

 

Furthermore, you can check this article to learn how to set up estimates in QuickBooks Online: Create and send estimates in QuickBooks Online

 

Stay in touch if your accountant is still unable to login. I'll be around to help you further. Take care.

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