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gabrielalfaro32-
August 11, 2023
Question

My bank account keeps getting disconnected. It says "fix this now" once I click on it it gives me an error. I unlinked my account but now I cannot link it again

  • August 11, 2023
  • 3 replies
  • 0 views
Original commenter did not share additional details

3 replies

G
GebelAlainaM
August 11, 2023

Thanks for providing the error message, gabriel. We'll share some insights about your bank connectivity concern. We can provide you with some troubleshooting steps so you can reconnect your bank in QuickBooks Online (QBO) as soon as possible.

 

When a user encounters problems with QBO that appear to be browser-related, we recommend that they clean their cache. Temporary internet files increase loading performance, but too much can build up and cause operations to slow down. We recommend doing this on a private or incognito browser. Use these shortcut keys:

 

  • Ctrl + Shift + N (Google Chrome)
  • Ctrl + Shift + P (Firefox)
  • Control + Option + P (Safari)
  • Ctrl + Shift + P (Microsoft Edge)

 

However, if the issue persists, we'd like to know the name of your financial institution and its specific error message. That way, we can check if there's an ongoing issue that keeps you from getting disconnected and unable to reconnect your bank.

 

If everything is all good, you may check out some articles below for future reference:

 

 

Please tap the Reply button if you have additional information or clarification about managing your bank in QuickBooks. We'll be right here. Take care always!

Fiat Lux - ASIA
Fiat Lux - ASIA
August 11, 2023

@gabrielalfaro32- 

Try opening your QBO account on any private/incognito browser.

M
MrBojanglez
September 18, 2024

I found the fix FINALLY! You have to contact your bank and make sure you have the option to allow a connection to a 3rd party financial planning tool turned on. I have HUNTINGTON BANK. Called customer service and they had me sign on using the web version. There was a setting in my profile to allow my account to connect. It doesn’t unlink anymore.

 

It’s weird though because I’ve had my account connected to other stuff for like ever.

MorganB
MorganB
September 18, 2024

Thanks for joining this thread, MrBojanglez.

 

I appreciate you sharing this info here in the Community. This will be really helpful for others who find themselves in a similar situation. That's what makes this space so great - fellow QuickBooks users helping each other with day to day use and know how. 

 

You know where to come if you ever need a hand in the future.

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