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April 7, 2024
Question

My bank disconnected & I tried to reconnect 5 times but get an error message. Internal Server Error path: "aggregated-authv2/apiconnect"How do I reconnect the account?

  • April 7, 2024
  • 1 reply
  • 0 views
I've tried to reconnect it multiple times and each time, I get an email from my bank confirming that it's been connected ("You've successfully linked your Navy Federal account(s) to the requested third-party service.") 

However, the connection doesn't show on QB so I'm unable to reconcile or view any of my transactions, including invoices that have been paid.

1 reply

April 7, 2024

This isn't the experience we want you to encounter while using your QuickBooks Online (QBO) account, paige.

 

No worries, let me assist you with this and provide you with some ways to help you fix this.

 

Firstly, the error could be due to an issue with your bank account or they have made any updates. Let's start accessing your account using a private browser. You can use either of these shortcut keys:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P

 

Alternatively, you can import your transactions via CSV file in case the ones I mentioned above doesn't work.

 

I'd also recommend reaching out to our QuickBooks support team for them to further assist you using their tools and be informed promptly once it is resolved.

 

Here's how:

 

  1. Log in to your QuickBooks Online (QBO) account.
  2. Click the Help button at the top right corner.
  3. Go to the Search tab, then select Contact Us.
  4. Enter a summary of your concern, then click Continue.
  5. Choose a way to connect with us. You can either choose Chat with us or Have us call you.

 

Furthermore, here's an article that you can browse through for you to be able to learn how to use bank rules so it'll automatically categorize transactions from your bank: Set up bank rules to categorize online banking transactions in QuickBooks Online

 

Don't hesitate to let me know if you still have further queries connecting your bank account. I'd be glad to lend a hand. Stay safe.