My bookkeeper is now having an error in her downloading. the error says her debits/credits aren't in balance she's never seen this before and we can't seem to find answer

Hi there, @shane-beard.

I want to help fix this error to make sure your debit and credit are balanced. Can you share more details and screenshots about it? It enables me to provide accurate solutions for you.

Once the information is ready, write me soon. I’ll be here always.