My business Discover Card no longer links to QBO. I get an error "no eligible accounts". But I can link my personal card. This stopped working in August. Any ideas?

I have had this issue for 22 days now. They have indicated its a larger issue but can’t seem to get any updates:

This is Edlyn from Intuit QuickBooks Self-Employed. I am sending you this email to confirm that with our deepest intent to resolve the issue you are experiencing right now, we have attached your account to the list of affected users under  INV-93469 Discover Bank, Error and would therefore be worked on by our product engineers from this point onwards. Though a turnaround time can not be declared yet, please be assured that resolving this matter for you is our top priority.

In line with that, there are no pending resolution/troubleshooting item for us to try, thus this case conversation will be tagged as closed. Note that closing this case conversation does not mean that your issue will not be worked on as it has already been attached to the priority list.

Should you have any questions about this, please refer to the case numBER XXXXX There will be an email notification sent out once there are updates on the investigation. If no emails are received, it only means that there are no changes yet based on the last update which we already discussed in the chat.
Thank you for being a part of QuickBooks Self-Employed! We are glad to be of service.


Best regards,

Intuit QuickBooks Self-Employed
Customer Care Support

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Hello, Khristi.

I understand that linking your Discover bank account to QBO is important for managing your business effectively. We apologize for the delay in fixing this issue. Please be assured that we will add you to our list of affected users and work towards a prompt and satisfactory resolution of this matter.
 

After a thorough investigation and checking with relevant tools and INV-93469 information shared by your colleagues, I have noticed the reported issues about "You do not have any accounts that are eligible to link at this time" in QuickBooks Online is still under investigation. Rest assured that our software engineers are working diligently to investigate the root cause of this problem. They employ all available resources and expertise to identify the underlying issue and implement a prompt solution. 

Please note that this is a high-priority issue, and we are doing everything in our capacity to resolve it at the earliest. We understand how important it is for you to access your bank accounts in QuickBooks Online, and we apologize for the inconvenience this may have caused you. 
 

In the meantime, for those who have been affected, please don't hesitate to reach out to our Customer Care Team. They will be able to add you to our list of affected users so that you can stay updated on our progress, keep you in the loop, and deliver updates as soon as they become available.

1. Click Help (?).
2. Select either tab to get started:
   • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you need further help, you can still Talk to a human.
   • Tap Contact Us and choose a way to connect with us:
     • Start a chat with a support expert.
     • Get a callback from the next available expert.

Meanwhile, you want to upload transactions manually. This way, you can keep your financial records up to date. Please refer to this article: Manually upload transactions into QuickBooks Online.

Once you manually add transactions, you can begin categorizing and reconciling your account. By completing both categorization and reconciliation, you can keep your financial statements organized and accurate, making it easier to track your expenses and make informed financial decisions.

Rest assured that we will keep you updated on the progress of the investigation and the solution. We appreciate your patience and understanding in this matter. Have a great day!

What alternative products have people found since QB/QB Self Employement/etc no longer work with Discover?

BTW: Weirdly it fails on the business accounts but not the personal accounts. The personal accounts however don't help but does indicate something that it specific. 

Hi there and Welcome to the Community.

I understand that you have been inconvenienced due to the issue with QuickBooks Online Discover Credit Card, where you are unable to link any eligible accounts at the moment. Our product engineers are aware of this issue and are working hard to find a permanent solution. While we are unable to provide an exact time frame for when this issue will be resolved, I suggest that you get in touch with our Customer Care Team. They will add your company to the list of affected users and keep you informed of any updates regarding the issue. Here's how you can do it:

Contact Support

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.
  • Ask the community to get help from businesses like yours.

You can also check this article for more details and be sure to review their Support hours to know when agents are available.

Moreover, in the meantime you can check this article to learn how to get transactions from your bank or credit cards and manually import them into QuickBooks Online: Manually upload transactions into QuickBooks Online

We genuinely appreciate your patience as we work diligently to resolve this issue. Feel free to reach out if you have any other questions or need assistance with managing your Discover Credit Card accounts in QuickBooks. I'm here to help. Keep Safe!

I just tried again. Getting a different error this time but still failing