My credit card balance is incorrect & the account has never been reconciled. How do I fix the balance without causing errors in the bank account that pays the bill?

We can create an adjusting transaction to offset and correct the amount, Isabelle.

Here's how:

1. Go to Transactions and select Chart of accounts.
2. Open the credit card register.
3. Click the Add check dropdown to choose an adjusting entry. Consider collaborating with your accountant for guidance on this part to ensure proper categorization and tracking.

Since the transaction type has an error, I recommend contacting your bank to inform them about this and ask to make the necessary correction.

You can run the reconciliation discrepancy report to check and ensure the accuracy of financial records.

Please return to this thread if you have other questions about reconciliation. We're here to help.

@Isabelle-Larsen 

If the cc payments have not been reducing the balance, that indicates that the payments were assigned to an account other than the cc liability account; otherwise, the payments would have reduced the balance.  What account(s) were assigned to the payments?  Whatever account(s) that is, that account is either understated or overstated by the same amount as the erroneous cc balance.  To fix this, you'll need to determine what account(s) the cc payments were assigned to and use that as the credit entry on the journal entry to fix the overstated cc balance - debit cc liability account, credit the account(s) assigned to the payments that should have been assigned to the cc liability account.