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james183
February 1, 2023
Question

My dashboard won't load on any desktop browser

  • February 1, 2023
  • 1 reply
  • 0 views
When I log into QuickBooks Online with my phone everything works fine. But, when I try to use ANY desktop browser the dashboard won't load.  

1 reply

S
SarahannC
February 1, 2023

Hello there, james183.

Let's perform some steps to utilize the QuickBooks dashboard smoothly. Also, I appreciate you for trying to access your QBO account on your mobile device.

 

We can use a private browser or an incognito window upon logging in to your account to isolate this. This prevents your browser from storing additional cache files. Also, this mode is free from cache files that avoid storing internet data.

 

 We can follow the shortcut keys below.

 

  • For Chrome, press and hold Ctrl + Shift + N.
  • For Firefox, press and hold Ctrl + Shift + P.
  • For Safari, press and hold Command + Shift + N.

 

If it works fine, we can clear the cache and temporary internet files to optimize the browser's performance. Another way is to use compatible browsers with QuickBooks Online.

 

 

For further guidance and tips about QuickBooks, we can refer to these articles:

 

 

Please let me know if you have more concerns about viewing the user interface within your QuickBooks Online account. I'll be around to help you anytime. Take care and stay safe.

M
meinekedenver
November 1, 2023

Still wpn't work.  Keeps saying Something went wrong and we're working on it.   I've cleared cache,etc  still won't work tried in Chrome and firefox.  I get 4 dancing green dots.  It used to do this and then finally load.  However, this week it no longer will load.  Pleasse call me at [Removed]

MJoy_D
MJoy_D
November 1, 2023

Let's work together to solve the error you're experiencing with your QuickBooks dashboard so you can focus on your business, @meinekedenver.

 

I appreciate your effort in trying the steps suggested by SarahannC to fix the error. However, since the issue persists, I recommend contacting our Customer Support team. They are equipped with the necessary tools to securely access your account, identify and isolate the problems you're facing, and assist you in resolving them.

 

To connect with our Customer Support, follow these steps: 

 

  1. Go to the Help icon to connect to a live support agent. 
  2. Select the Search tab and click on the Contact Us button. 
  3. Provide us with some information about your concern in the What can we help you with? box and click on Continue. 
  4. You'll now be provided options on how to connect to our Customer Support.

 

If you are having trouble accessing QuickBooks or need help performing basic tasks, we offer various types of support to assist you. You can find more information about the different types of support we offer and their availability by checking out the QuickBooks Online Support article.

 

Here are some of the issues you'll possibly encounter when trying to access QuickBooks and guide you with resolving them:

 

 

Once you have successfully logged in to your account and loaded your dashboard, you can refer to the Video tutorials for QuickBooks Online to guide you through basic tasks. 

 

If you need further assistance in loading your dashboard or anything else related to QuickBooks, please do not hesitate to reach out. I'm always here to help. Have a great day!

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