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April 14, 2024
Question

My home page says: Something isn't working. Please refresh or try again later.

  • April 14, 2024
  • 1 reply
  • 0 views
I've logged out, logged back in, and it still has this message.

1 reply

AlverMarkT
April 14, 2024

I appreciate you reporting this issue to us, mereprize. 

 

We've received reports from other users who encountered the same error message when trying to access their QuickBooks Online (QBO) accounts. I can share the initial troubleshooting steps for us to isolate the issue and if the error persists, reach out to our Support Team for further assistance.

 

Since this can be a browser temporary problem, I'd recommend accessing your account through your browser's incognito mode:

 

  • Google Chrome: Ctrl + Shift + N
  • Microsoft Edge: Ctrl + Shift + N
  • Firefox: Ctrl + Shift + P
  • Safari: Shift + Command + N

 

If this works, proceed to clear your browser's cache. This process will remove and fix specific issues and help the program run optimally. Additionally, you can use other devices and supported browsers to ensure everything works as expected.

 

When the problem persists, I'd encourage contacting our Support Team to add you to the list of affected users. This way, you'll be notified promptly with any updates regarding this issue. Here's how:

 

1. In your QuickBooks Online company, go to Help (?).

2. Select either of these tabs:

  • Assistant tab and type Talk to a human.
  • Search tab and click on Contact us to connect with a support expert.

3. Choose how you want to reach us (phone or chat).

 

For future reference, let me add this article in case you want to access your QBO account through your mobile app: How to download the QuickBooks Online mobile app

 

We'll be here in the Community if you have further updates about the error message you've encountered accessing your QBO account. We'll do our best to assist.