Skip to main content
J
josevega10
November 18, 2023
Question

My homepage shows Something isn't workingPlease refresh the page or try again later.

  • November 18, 2023
  • 3 replies
  • 0 views
Original commenter did not share additional details

    3 replies

    A
    ArielI
    November 18, 2023

    Thank you for reaching out to us about your homepage displaying an error. We appreciate you bringing this to our attention, Jose.

     

    Upon checking, the cases related to the matching transactions not working correctly are linked to this investigation number (INV-94885). Please know that our engineers are working to get this fixed in the shortest possible time and hope to provide an update to you soon.

     

    Moreover, I recommend reaching out to our QuickBooks Online Support, especially if you still need to be added to the list of affected users. This will ensure that you receive updates on the status via email. 

     

    Here's how:

     

    1. Sign in to your QuickBooks Online company.
    2. Go to the Help icon.
    3. Click the Search tab and select Contact Us.
    4. Provide a summary of your concern and click Continue.
    5. You can either choose Chat with us or Have us call you.

     

    Furthermore, If you have any concerns regarding your QBO performance, Don't hesitate to read this article for future help: Why is my QuickBooks Online slow?

     

    Let me know if you have any questions about your QBO performances, feel free to comment and we'll respond to you as soon as possible. Take care!

     

     

    S
    SirielJeaB
    November 18, 2023
    This post has been deleted.

    We recognize the importance of efficient processes when managing a project, Lonzo.

     

    We've been informed about the error: Something isn't working. Please refresh the page or try again later. We cannot provide a precise timeframe for resolving this issue. Nevertheless, please be assured that our engineers are working diligently to address the problem.

     

    To contact support:

     

    1. On your QuickBooks Online, click on Help (?).
    2. Click either tab to get started: Assistant or Talk to Human.
    3. Search Contact Us, then Start a chat with a support expert.

     

    Discover the ideal computer and browser specifications for an optimal QuickBooks experience by reading this article: System Requirements for QuickBooks Online, Accountant, Payroll, and QuickBooks Self-Employed. 

     

    I'm here 24/7 to assist with any QuickBooks inquiries you may have. Simply comment below or create a new post, and I'd be happy to help you again.

    M
    megp
    December 20, 2023

    This issue is still happening, when I log into Quickbooks I essentially have no Homepage. Ever app icon is the error message. I cannot get this resolve and I am unable to request invoices etc. Please help. 

    Nicole_N
    Nicole_N
    December 20, 2023

    I'm here to ensure you can access your QuickBooks Online (QBO) homepage, @megp. Let's go over some details and get you going.

     

    To isolate the issue, let's perform some basic troubleshooting steps. Let's start by accessing your QBO account using an incognito window to determine if this is a browser-related issue. Doing so will help us determine if this is a browser-related issue. You can also use other supported browsers to learn what browsers need for the best experience when using QuickBooks. You can use these shortcut keys to access a private window:

     

    • Mozilla Firefox: CTRL + Shift + P
    • Microsoft Edge: CTRL + Shift + N
    • Google Chrome: CTRL + Shift + N
    • Safari: Command + Shift + N

     

    After signing in, please access the homepage again. If it works, go back to your regular browser and clear its cache. The system occasionally behaves strangely when the browser frequently accesses pages. It could be due to corrupted cache files in your browser.

     

    If the issue remains, I recommend reaching out to our QuickBooks Support team. They can access your account securely and further investigate the root cause of the issue. You can follow the steps shared by my colleague above on how to contact them or get in touch through our website.

     

    Moreover, you'll want to visit these articles about QuickBooks' performance:  

     


    Please reach out with any questions about your QBO performances. The Community is always around to provide help.

    N
    notafanaswell
    January 13, 2024
    Something isn't working
    Please refresh the page or try again later.
     
    I called in on Friday and am getting nowhere with this issue.
    Terms & ConditionsAccessibility statement