My QBO account was hacked on Saturday 7/24/21. I have been trying to resolve it since then and continue to get the run around any suggestions?

Hello, kaasyd. 

Since Community is a public space and this requires pulling your account. I'd like to redirect you to our specialist, so this gets addressed securely. This may require confidential information, and they're the ones who can help us check on what we can do about it.

Here's how:  

1. Sign in to your QuickBooks Online company. Then click Help (?).  
2. Click Talk to a human.  
3. Choose Talk to a human.  
4. Enter your concern.  
5. You can either select Get a callback or Message an agent to get a representative on the line.    

To ensure that you'll be assisted immediately, I recommend checking our support hours before performing the steps.    

Keep me posted on how the contact goes or if there's anything else you need. I'm always around to help you out. Stay safe!

Update:  8/5/21 My bank account has been charged for return items fees and nsf fees by Intuit Merchant Services and they are now trying to collect $20,000 from me for disputed payments and say it is my responsibilty to pay for the fraud.  I have called the FTC 877-382-4357 and reported the consumer fraud claim against both Quickbooks and Intuit and they said to refer everyone to call them and make their own claims so they can help us from this abuse.  I am very disappointed in both Quickbooks and Intuit  and hope they are shut down!!!  

Update 8/15/21:  Let me say this this.  I have 2 businesses that I run through QBO accountant and have let them sit while I am deciding whether to stay or to go to another company, stay online or go back to desktop solutions only.  While I am sitting here totally confused, frustrated and angry that this has happened to me and so many others... I have not received anything from either QuickBooks, Intuit nor Merchant Services.  What kind of companies allows such a traumatic situation unfold on all sides and nobody calls me... to check on me and see if I am ok or if I need further assistance cleaning up this mess, so I might be able to continue doing business?  When did our world become so digital and not human... I literally am trying to figure out what any of these companies did for me after the week long attack on my beautiful world.  I have been traumatized and the once, confident and amazing business owner, has become fragile and second guessing where I should go from here. SHAME ON ALL OF YOU!!! 

Update 8/16/21:

I was victimized by hackers getting into my Intuit Quickbooks Online account... where they created invoices, input credit cards they had brought with them and then connected to my merchant services payment account automatically since it was linked to my QBO account for payments.  They proceeded forward my phone so they could get the voice code to change the deposit bank account to their own... all this while not raising any red flags in either Intuit QBO nor Intuit Merchant Services alert processes. 

I, the customer, found the attack, notified all parties, begged them to close out the accounts and reverse all the fraud.... and they neglected to do that ... taking 4 more days of my life to get them to cancel the merchant services account, which the hackers opened a new one by the next morning because they were still in y QBO because the QBO agents didn't get me in and definitely didn't get them out. 

I stopped the bleeding that was looking to be over $20k by reversing and canceling as many charges as I could.  Not only did the thieves get their fraud money, they also got my invoice payments as well and Intuit was still billing me for all the processing fees.

Ladies and Gentlemen, this was a major hack and is happening to many others at this very moment and will happen to many more in the future.  The 2 companies should be responsible to know their products and when something like this is happening, they should have an alert system that goes crazy with alerting everyone involved, so they can stop the thieves.

Now, here is the caveat... they want me to pay them back for all the monies they could not recover.  I told them that I was not at fault, they were and they need to be responsible for their mistakes and not revictimize their customer that is already traumatized.  

Well, they sent me to collections.  I received the first call this morning and if you read below... you will see the email I just received from the collections company.  

Enjoy... I will be cancelling my business with anything Intuit... not only did they not protect me, but they are continuing the attack on a small business owner in a small town in America... 

Stand with me and walk away now... they are not supportive they are the epitome of what we DO NOT want companies doing to their customers! 

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THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION THAT IS OBTAINED WILL BE USED FOR THAT PURPOSE.

I am having the same issue, hours on the chat and hours on the phone.  I am dead in the water and no idea when i can get my data back since it has been sent to the engineers.  I moved from desktop to online a month ago.  I entered a credit card to use when the trail was up.  The trail ended and they cancelled my account without notice.  I tried to pay with three other methods to reactivate and nothing works.  I have been patient since Friday.  Today we tried a work around to export data back to desktop and 10 hours later nothing.  I feel like someone is holding my data hostage.  Just found that i have another new client with the same issue.

Mine has been hacked as well. A checking account has been added to my Chart of Accounts. I'm the only user and I did not add it! I wonder how many other accounts have been added. Oh my! I can't even make it inactive. This is a serious breach.

Hi this recently happened to me where they used my invoice link (pretending they were buying products) and then took my invoice and stole from multiple people with small charges for that one invoice easy time. I don’t know what to do. It came back on my business name. Strangers were calling me threatening me and then one really wonderful man who called was able to tell me what happened. He said he noticed charges he didn’t make in his account and it was my business name that popped up. However when i looked at the charges and found his name it was for 200 and he said 2k total was charged…. I cancelled all links/invoices everything and changed my security info. It’s been a few weeks and I’m now getting charged from my bank and I’m super overwhelmed/scared. I don’t want to report it to the ftc and local authorities as that was the only resolution i saw. I just want it fixed and to make sure my account is secure and the invoices that I was told were for customers that were actually victims of fraud.. what is wrong with people 😞 they put my account in the negatives. The total I got hit with on here is over 7k…. I’ve been a nervous wreck ever since.