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November 1, 2024
Question

My QBO Time Entries aren't carrying forward into payroll or as unbilled income. I have confirmed the entries are all marked as billable but nothing is coming forward.

  • November 1, 2024
  • 1 reply
  • 0 views
For the past 2 weeks, time entries haven't been going anywhere are they are approved.  Employee name is entered, time is correct and marked as billable.  But unbilled income isn't showing the time entries, it's not pulling forward into payroll and it's not pulling forward or linking in invoices.  It was working properly before this.

1 reply

November 1, 2024

I can help you populate your time entries in QuickBooks Online (QBO), nabbitgaming.

 

When entering time entries from QuickBooks Time (QBT) to QBO, it's best to verify the customer's details and service item in the time entry to populate accordingly in QBO. Afterward, you can run payroll or create an invoice.

 

Here's how:

 

Step 1: Verify all information, especially in the Customer and Service Item field

 

  1. Navigate to your QBT and click the Time Entries menu from the left navigational panel.
  2. Find the employee's name.
  3. Click the pencil icon to view the details.
  4. If it's not yet approved, you can edit the details.
  5. Click Save if you make some changes and press Close if you only view the time entry.

 

STEP 2: Create Invoice

 

  1. Go to the +New icon.
  2. Select the customer's name from the Add customer dropdown.
  3. You can click Add if there's a Suggested Transactions that will pop up from the right side of your screen.
  4. Review the details in your entry.
  5. Click Save and Close.

 

If you verify that all of the information from the QBT is correct, you can utilize the Export the Approved Time function, then create an invoice and run payroll to see if there are changes.

 

If the issues persist, it's best to contact our customer care support so they can investigate this matter using their tools.

 

Please let us know if you have additional details regarding time entries, nabbitgaming. We'll be around to help you with this.