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Scarlett12
March 5, 2025
Question

My shipping manager keeps giving invalid password error since we upgraded to 2024

  • March 5, 2025
  • 2 replies
  • 0 views

We recently upgraded to 2024 version of QB and when we try to add our account to the UPS shipping manager it gives error of invalid password.  There is nowhere on the shipping manager to enter a password. Can anyone help me out with this?

2 replies

K
Kurt_M
March 5, 2025

I appreciate you providing insights on your current situation, @Scarlett12. I have details to help sort this out so you can continue setting up your account in the Shipping Manage in QuickBooks Desktop (QBDT).

 

Before anything else, I'd like to know more about the error prompt you see on your screen when adding the account. This way, I'll be able to provide the most suitable troubleshooting method to resolve your inquiries.

 

I recommend performing the Verify and Rebuild in your company file. This way, you can run a system checkup to help determine the root cause of the problem and fix it. These are the steps:

 

  1. Access your QuickBooks Desktop company.
  2. Click the Window menu and then select Close All.
  3. In the File menu and select Utilities.
  4. Once you're ready, click Verify Data.

 

After verifying the company data, proceed to rebuild the files. Please see this page for further guidelines: Verify and Rebuild Data in QuickBooks Desktop.

 

Moreover, you can check out this article about the advanced inventory feature in QBDT: Set up Advanced Inventory in QuickBooks Enterprise.

 

I'm only a click away if you have other QuickBooks inquiries. I can also help you out in performing specific tasks in the program. That said, feel free to utilize the comment section below for a prompt response. Stay safe.

H
Hlpk01
April 7, 2025

We are having the exact same issue.  Did you ever figure out how to fix it?

C
ClaireSamanthaS
April 8, 2025

We are currently in the process of switching providers for our Shipping functionality, HIpk01. Let me provide further information on this below.

 

Are you experiencing the "Account registration failed - Invalid or missing password" error with the UPS setup? If so, consider generating shipping labels directly on the UPS website for faster transactions and more detailed financial reports.

 

QuickBooks is transitioning to a new provider for the Shipping Manager module. The current Desktop version is not UPS-supported, preventing new connections. If you haven't set up shipping with your carrier, please wait for the new Shipping Manager launch in May.

 

You can also utilize this article for detailed guidance about managing Shipping Manager: Intuit QuickBooks Shipping Manager.

 

As always, we're committed to offering assistance if you have inquiries or concerns about setting up your account with the UPS shipping manager. You can save this thread or tag us along your post by clicking the Reply button below, and I'll assist promptly.

A
amandasi
April 25, 2025

Dear Intuit,

Why is your technical support team not aware of this issue?

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