My transactions are not syncing from my linked bank. I keep getting error 185 and have followed the help article instructions for remedy with no success. Any tips??

Hello there, @info-southboundu.

Let's get error 185 fixed so your transactions from your linked bank sync to your QuickBooks Online (QBO) account and keep your financial data updated.

Before we start, can you share with me the name of your financial institution? It'll help me provide the exact resolution for this matter.

QuickBooks banking error 185 usually occurs in accounts that need multi-factor verification for an additional layer of security. This may mean that your linked bank requires security requirements, such as a security question or one-time passcode, for you to address.

To fix bank error 185, you'll have to enter your answer if your bank or financial institution asks you a security question. Then, if they ask for a one-time password, get it (on a device, through text, call, etc.) and enter it accordingly.

On the other hand, your bank or financial institution may be performing system maintenance, or there may be notifications on their website that need your attention. That's why your transactions aren't syncing to QBO.

To fix this, you can manually update your linked account. This refreshes the connection between your bank and the program. Here's how:

1. Go to the Banking or Transactions menu.
2. Select the blue tile for your linked bank account.
3. Click the Update button. 
4. (Optional) Follow the on-screen instructions to complete the process.

Then, you'll have to sign in to your linked bank's website. This is to check your account page for messages or alerts that need your attention. Once you make changes on the website (for example, login credentials and account info), you'll have to update QuickBooks as well. Here's how: 

1. Go to the Banking or Transactions menu.
2. Select the blue tile for your linked bank account.
3. Click the Edit icon.
4. Choose either Edit sign-in info or Edit account info. 
5. Enter all the necessary details and follow the on-screen instructions to complete the process.

Once your transactions are downloaded, you'll have to review and categorize them to keep your financial data accurate.

Also, I encourage you to reconcile your accounts in QBO regularly (every month). This helps monitor your income and expense transactions and detect possible errors accordingly. You may want to check out this article as your reference to guide you in doing and fixing reconciliations in QBO: Learn the reconcile workflow in QuickBooks.

I'm all ears if you have other banking concerns or questions about managing transactions in QBO. You can drop a comment below, and I'll gladly help. Take care always, @info-southboundu.

Hello there, @BBB and T.

I appreciate you for bringing this to our attention and performing the troubleshooting steps to fix the issue. As a workaround, you can manually upload your transactions. Before doing so, you'll have to get transactions from your bank by downloading CSV files of your transactions:

1. Sign in to your bank or credit card's website and download CSV files of your transactions.
2. Follow your bank's instructions and select a date range that is at least one day before your oldest transactions.
3. Download your transactions and save the file to a location on your computer that is easy to find.

After that, review the file you downloaded from your bank and make sure it's in the correct format before you upload it. Once done, you can now manually upload the transactions. Follow the steps below:

1. Go to Transactions, then select Bank Transactions.
2. Choose the account you want to upload the transactions into and from the Link account dropdown, select Upload from file.
3. Select Drag and Drop or select files you downloaded from your bank and then select Continue.
4. In the QuickBooks account dropdown, select the account you want to upload the transactions into and click Continue.
5. Follow the onscreen steps and then select Continue.
6. Select the transactions you like to import. Then click Continue.
7. Select Yes, and then click Done.

For more detailed information, refer to this article: Manually upload transactions into QBO.

In addition, I recommend contacting our support team to further check causing this and determine possible solutions. Here's how:

1. Go to Help.
2. Select the Search tab, then choose Contact Us.
3. Type in your issue or concern in the field.
4. Hit Continue.
5. Click the Chat or Callback option.

For future reference, you can check this article to guide you in reconciling your accounts so they always match your bank and credit card statements: Reconcile an account.

Feel free to click the Reply button below if you have other questions about bank error 185 and manually upload transactions. I'll be right here to provide the information that you need.