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November 30, 2023
Question

Need a call back

  • November 30, 2023
  • 1 reply
  • 0 views
i sent a paycheck correction and was told to call in to have it match to our Account

1 reply

November 30, 2023

Hello there, @usercciconte

 

Let me guide you on how to reach our Customer Care Support team so they can help you correct your paycheck and match it with your account. To do so, here's how:

 

  1. Sign in with your QuickBooks Online company
  2. Go to Help. 
  3. Choose Contact Us. 
  4. Write your concern, then select Let's Talk. 
  5. Select a way to connect with our support team:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.
  • Ask the community to get help from businesses like yours.

 

Please be reminded that QBO Payroll Core support is available from Monday to Friday from 6 AM to 6 PM PT. For our QBO Payroll Premium and Elite, you can contact them any time, any day. Except for closed holidays: 4th of July, Thanksgiving Day, Christmas Day, and New Year's Day.

 

When you need to learn how to add deductions to your employees, I'll leave this article for future use: Set up, change, or delete employee-paid payroll deductions.

 

You can always hit the reply button if you need further assistance getting a callback in QBO. We're glad to help you. Have a great day!