Need to get a call back

Hi, @vlorebaker. I'm here to help.

I understand this to be an urgent matter. You can request a call back through these steps:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Enter your concern, then select Let's talk.
4. Select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Our support team is available to provide support from Monday to Friday, starting at 6 AM until 6 PM PT, and on Saturdays, starting at 6 AM until 3 PM PT. For Advanced users, support is available 24/7. If you need to have an urgent call or can't access your account, you can browse their phone contact details through this article: QuickBooks Online Support.

Also, we'd like to ask further details about your concern to help you better. If you need help on any QBO-related topics, you can refer to this resource for now: Self-help resources. 

Let us know if you have updates on your concerns. We'll do our best to assist. Take care.