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Brookermans7
February 22, 2023
Question

Network connection dropped

  • February 22, 2023
  • 1 reply
  • 0 views

Periodically, the connection between my host computer and my 2 work stations running Desktop Pro is interrupted. Every time it happens, I try to reestablish the connection myself, but am unable. I end up calling tech support and spend hours upon hours as they fix the problem. As I witness this, the fix is way over my head and very complicated. Also, every time this happens, I inquire as to the cause of the disruption and how I can make sure it does not happen again. I NEVER get a straight answer. We have a simple network with only a few users. We are going nothing to cause these issues. Why do I have to pay tech support to fix problems that QuickBooks create? That was a rhetorical question. The real question is: How can I fix this problem? This latest time, my workstation is telling me my house is not in Multi user mode, but if course it is...

1 reply

S
SashaMC
February 22, 2023

Hello brookermans,

 

Thank you for sharing that information. I appreciate it! First, please let me know if you received any error messages.  Second, have you tried using the QuickBooks File Doctor? This usually assists with resolving network issues or recovering damaged files. Once this is completed depending on the test results, we have different ways to correct it. Some examples include network connectivity, the firewall may be blocking QuickBooks, etc.

 

 

I will be looking out for your response. See you in a few!

 

 

 

 

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