NEW BUG: Can’t record a sales tax payment because of a new bug date selection tool bug. Error mssg: Invalid format: “Invalid date” (code: “PLT-2000”). iPad/iPhone Safari

It's nice to see you here in the Community, HumbleServant. I’m here to help you get the support you need regarding the issue you're facing.

To address the error message “Invalid format: ‘Invalid date’ (code: ‘PLT-2000’)” when accessing QuickBooks Online through Safari on your iPad or iPhone, I recommend reaching out to our live technical support team. They have the necessary tools to conduct a thorough investigation as to why you're experiencing this and can provide real-time assistance to get you back on track.

Here's a step-by-step guide to reach us:

1. Go to the Help menu and select the Search tab.
2. Next, click Contact Us.
3. Select a topic to connect with the right expert or choose to ask about something else to enter a brief description of your concern. Then, press Continue.
4. Lastly, pick either Start a Chat or Get a Callback to start connecting with them.

To ensure your concerns are addressed as quickly as possible, I recommend checking our support hours here: QuickBooks Support. 

For your reference, I’m also including this article on recording sales tax payments for your guidance: File your sales tax return and record sales tax payments in QuickBooks Online.

Additionally, here’s a guide on running a sales tax liability report: Check how much sales tax you owe in QuickBooks Online. This report is crucial for tracking the sales tax you’ve collected and ensuring accurate payments to tax authorities.

If you have any further questions or need additional assistance, please don't hesitate to reach out. I'm here to support you every step of the way, HumbleServant. I want to ensure you have a smooth experience with QuickBooks Online. Keep safe!