New Company

The grayed-out admin email field could be caused by a few different factors, @Cwillia798. I’m here to discuss them with you and help troubleshoot the issue.

When email fields are grayed out in QuickBooks Desktop (QBDT), users might not have administrative access to enter and modify information, outdated software versions, data issues, or system glitches.

In your case, make sure you're using the latest version of QBDT. Obsolete software versions may have bugs or limitations that prevent you from entering an email address. Updating to the newest one can resolve the issue.

Here’s how:

1. Go to Help and select Update QuickBooks Desktop.
2. Select Update Now and the Get Updates option.
3. Close and reopen your account and try to create a new company file after.
   

If the same thing happens, you can run Quick Fix my Program from the QuickBooks tools to repair and rectify common issues within your program. Before that, you’ll want to download and install the QuickBooks Tool Hub. Let me show you the steps:

1. Close your QuickBooks account.
2. Download the most recent version of the QuickBooks Tool Hub, then save it somewhere you can easily spot.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Pay heed to the onscreen prompts to install, then agree to the terms and conditions.
5. When the installation completes, click the icon on the Windows desktop to open the tool hub.

Then, perform the steps below to repair your system.

1. In the QuickBooks Tools Hub, select Program Problems.
2. Click Quick Fix my Program.
3. Open your company.
   

In case you want to change the email address you use when you log in and receive notifications, this guide can help you through the process: Update the email address you use for QBDT. This guarantees you’ll continue to get updates from us.

Please don’t hold back to drop a comment if you have any other questions or concerns besides the grayed-out email field. I’m always here to provide you further assistance.