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pblitehous
November 29, 2023
Question

New Invoice

  • November 29, 2023
  • 1 reply
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With the New Invoices why does it erase the total amount on the bottom when I try and send/print

    1 reply

    C
    CamelleT
    November 29, 2023

    I know the possible reason why the total amount doesn't show up when you try to send/print the invoice, pblitehous.

     

    When trying to send/print an invoice and it erases the total amount, your browser's cache may be full. 

     

    In the meantime. you can perform basic troubleshooting steps. Start by opening a private browser or an incognito window on your QuickBooks Online (QBO) account. Based on your browser type, please refer to the keyboard shortcuts below:

     

    • Google Chrome: Ctrl + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Microsoft Edge: Ctrl + Shift + P
    • Safari: Command + Shift + N

    After this, clear the browser's cache so the system can restart. Clearing the cache will reboot the system, allowing you to work with a clean slate. 

    In case private browsing doesn't work, let's use another supported web engine. 

     

    You may visit this link to help you personalize and add specific info to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

     

    Drop a reply below if you have further questions about managing your invoices and I'll circle back to help you. Have a great day!

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