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S
SNS
February 5, 2024
Question

NEW INVOICE TEMPLATES QBO

  • February 5, 2024
  • 1 reply
  • 0 views

Anyone else get screwed by QBO lately with switching to the new invoice template that apparently does not support progress invoicing, then going back to old style - turning "progress invoicing" BACK ON..... only to find out you will only be able to progress invoice new customers from today on because you just turned progress invoicing on today ?!?! ?!!!!!.    This is absolutely not acceptable.,  I never turned progress invoicing off.  Attempted to try a new layout suggested by QB without knowing the new layout wouldn't allow progress invoicing... only to have the rep on chat tell me "Sorry I cant help you."  Engineering is working on fixing the issues.  Well that doesn't help that I have hundreds of customers in my system that I still need to progress invoice, and now I cant.  I was told I have to manually enter each now.  I am NOT HAPPY to say the least.  DO NOT TRY THE NEW TEMPLATES IF YOU PROGRESS INVOICE !!!!!!!!!!!!!!

    1 reply

    M
    Mark_AG
    February 5, 2024

    Hi there, @SNS.

     

    I deeply understand how challenging it is to use progress invoicing in QuickBooks Online. Please know that we are actively working to resolve it and provide the best service to all our users. Your patience and understanding are greatly appreciated.

    As of now, I recommend contacting QuickBooks Online live support again to be added to the affected users and get notified of the updates. Please provide them with the investigation number (INV-98872).

     

    Other than that, you can also learn how to create recurring transactions in QuickBooks Online.

     

    If you have further concerns about the progressive invoice investigation in QuickBooks Online, please feel free to reply below. We're always here to support you and ensure your needs are met.

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