New Layout

I understand the importance of reverting the new layout to create your invoices and estimates in QuickBooks Online (QBO), kkhorton70. 

There's a possibility that certain users are unable to switch back to the new layout because of the computer or device and the QBO servers. However, QuickBooks may sometimes exhibit strange behavior or experience performance issues caused by browser problems. 

Let's perform some basic troubleshooting steps to verify. We can first log in to your QBO account using a private browser.

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If there's no issue with using a private browser, go back to your regular browser and clear its cache.  If the issue persists, you can consider using another supported browser.

You might also want to check out the article on system requirements for QuickBooks Online to ensure the best experience when using the platform.

Also, we're adding these handy articles to help you create personalized sales forms, and help you keep track of your transactions inside the program:

• Customize invoices, estimates, and sales receipts in QuickBooks Online.
• Run reports in QuickBooks Online.

Come back to this post if you need additional help creating invoices and estimates in QuickBooks Online. I'll be around to provide further assistance. Keep safe.