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Jczepiel
November 8, 2023
Question

New Layout reverting back by itself??

  • November 8, 2023
  • 4 replies
  • 0 views

I have QB Online and updated to the "new layout" a couple weeks ago.  This past week I tried to generate some invoices and estimates and they were back in the "old layout".  When I clicked on the "upgrade to new layout" button it temporarily converts to the new layout and then immediately reloads to the old one again.  It does this on multiple browsers as well as different computers.  Can someone please point me in the right direction?

    4 replies

    DHeraV
    DHeraV
    November 8, 2023

    I appreciate you sharing details of your concern and the steps you've performed to help isolate the issue, @Jczepiel.

     

    I know a possible reason why you don't have the option to revert to the new invoice experience in QuickBooks Online (QBO). Allow me to provide a more detailed explanation.

     

    It's possible that you unintentionally switched back to the old invoice layout, which would explain why you no longer have the option to return to the new experience.
     

    According to the latest update, customers who have switched back from the new invoice experience to the old layout will no longer be able to revert to the new layout. The ability to switch between layouts is still being rolled out, so I recommend waiting for the feature to be updated and automatically added to your QuickBooks account.

     

    For the time being, you might consider exploring this website to acquire details regarding our latest improvements and advancements: New features in QuickBooks.

     

     If you need further assistance or have additional invoice queries, please let me know by leaving a comment below. I will make sure to respond and provide you with the necessary help.

    J
    JczepielAuthor
    November 8, 2023

    It's not a big deal but I can assure you I didn't switch it back to the old layout.  Also, on a side note - it does still give me the option to switch to the new layout but seems to glitch up when it tries to do so.  

      M
      Mark_AG
      November 8, 2023

      I appreciate your quick response, @Jczepiel. Our engineers are currently investigating the issue where clicking the Upgrade to New Layout button reverts back to the old layout experience, and they're working on a solution as soon as possible.

       

      I recommend contacting our Customer Care Support team to be notified about the resolution status. When interacting with our live support, please provide them with the investigation number (INV-94713). This way, you'll be added to the list of affected users.

       

      Here's how:

       

      1. Head to this link: Contact Us.
      2. Select QuickBooks Online product and click Continue.
      3. Select Contact Us and choose a way to connect with us:
      • Start a chat with a support expert.
      • Get a callback from the next available expert.

       

      I'm also including this article to learn how to customize invoice templates: Customize invoices, estimates, and sales receipts in QuickBooks Online.

       

      If you have any further questions or concerns regarding sales form layouts, please don't hesitate to reply to this post. I'm always available to assist you.

      R
      RC125
      April 26, 2024

      New layout now can not be changed back but it has all kinds of issues. Sales tax can not be removed from a line item. You can not add spacing between lines items. The only way to use the new features to preview email and pdf is using the one modern template but its only good for a single page. If your quote goes ot 2 pages it just cuts it in half no header like the old template. My quotes look like a 5 year old was made them. I seriously just started using a free program to make quotes because Quickbooks is so broken. What a screw up.

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      Bob B2
      May 21, 2024

      Here it is late May and this problem still exists.  I have to say that Intuit is pretty much the worst I've ever dealt with.  The level of incompetence is breathtaking.  

        K
        Kyle H
        June 4, 2024

        June 6th 2024, issue persists. 

         

        Windows 11 24H2

        Chrome version 125.0.6422.141

        Have tried incognito, clearing website data, alternate browsers, different computers

         

        Earlier this year, clicking "Update Layout" brought me to the new page and stayed. As of 2 months ago, clicking on updated layout brought me to the new page for 3 seconds, then reverted to old layout without saying anything.

         

        QuickBooks Team members: If you cannot submit a bug report for this thread, let us know and we will seek support elsewhere. Please DO NOT reply to my message with generic support information, I will assume you do not actually read support messages and are simply trying to boost your reply numbers, a feeling your customers are already familiar with.

         

        This thread began September 2023.

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          theath1
          June 21, 2024

          I have the issue on safari also, called support they said it’s b/c I’m not using chrome.  Very frustrated will all the bugs recently and nothing being done.  Was told there is no open item to look into the issue and since I’m not using chrome they can’t trouble shoot.  Also having issues with everything defaulting to taxable.  Again, they can’t recreate so it’s my browser, even though multiple users reporting the issue here.

          T
          timberone
          August 9, 2024

          Hey, check out the NEW LAYOUT.... just kidding 😞

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